Friendly Shoe Shop, Hoi An

4.3
#12 of 343 in Shopping in Hoi An
Close to a market in a busy Hoi An fashion district, Friendly Shoe Shop offers a wide range of shoes and bags, which you can get tailored to suit your measurements. Boasting a display of over 600 models, the shop gives you the opportunity to browse through and try a range of options. You can even bring photos of designs you like and see what the patient staff can do to make them into a reality. Choose or design your own comfortable canvas walking shoes, or pick from a wide collection of leather footwear. Plan to see Friendly Shoe Shop and other attractions that appeal to you using our Hoi An tour itinerary app .
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Friendly Shoe Shop Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.5
1,177 reviews
Google
4.1
TripAdvisor
  • Brilliant service, friendly as the name states, 12hr turn around for my bag to be made. Was ready when they said it would be. Follow up email. Took measurements for shoes. Very happy with my purchase....  more »
  • Addicted. I'll admit, I have really difficult feet as I have high arches and recently had ankle/tendon surgery that requires orthotics to be worn at all times. Hence, shoes shopping can be a total pai...  more »
  • Thong is very professional and happy to possibly accommodate all your wishes. She was honest about the feasibility of my leather shoes and informed me about the waiting time from the start. I showed h...  more »
Google
  • I have to say top notch customer service. My husband and I both ordered shoes his turned out perfectly the first time and mine were too small. I came back the second time and they were way too big, like falling off. They tried to put an indoor inside to solve the problem. But they were still too big. Sadly they said they will keep them and not charge me. They really do live up to their customer service.
  • TripAdvisor reviews led me here and I want disappointed. Hoi An is knowing for having great shoemakers and this shop lived up to the reputation. You can either choose a pair of shoes based on the sample series they have there or you can see them a picture of shoes to be copied and they will create a pair for you. From there, they will take measurements of both of your feet and walk you through the various customization options: color, leather quality, toe shape, stitching, basically anything that they put in/on the shoe can be customized. A bit pricey, I paid $140 for two pairs, and they don't negotiate, but still worth it.
  • Excellent shoes but kinda pricy compared to the other shops around (if you pick the best quality leather). I paid for 1 customer made pair $75, and took the inside and outside completely in leather. Bucks for quality, and still cheaper than your average shoe shop in Europe.
  • Shoes fell apart after a half an hour wear. We were told they have the best workmanship but obviously it was a lie. Would not recommend.
  • Name doesn't lie, staff on site including the owner were super-friendly and helpful.. Even better, they delivered my two purchases over to my place in Da Nang city. Best place to get your boots done ASAP.
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