del Lago Resort & Casino, Waterloo

3.0
Casino · Fun & Games
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del Lago Resort & Casino reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 3.5
579 reviews
Google
4.1
TripAdvisor
  • Having to swipe your players card in the kiosk before you play to get your free play,promotions..etc.that is slower than molasses is ridiculous.No atm or cash out machines seem to ever be working.No.....  more
    Having to swipe your players card in the kiosk before you play to get your free play,promotions..etc.that is slower than molasses is ridiculous.No atm or cash out machines seem to ever be working.No.....  more »
  • 17 people playing slots on a Wednesday afternoon, witnessed a fight between 3 people, Watched the County Sheriff deputies come in to quell it, No Wins, 6$ coors beer no wonder no one is here. place... 
    17 people playing slots on a Wednesday afternoon, witnessed a fight between 3 people, Watched the County Sheriff deputies come in to quell it, No Wins, 6$ coors beer no wonder no one is here. place...  more »
  • I despise leaving bad reviews, especially for a place I used to recommend quite highly. I loved this casino. The layout, the service, the cleanliness, the availability of games we don't see at the... 
    I despise leaving bad reviews, especially for a place I used to recommend quite highly. I loved this casino. The layout, the service, the cleanliness, the availability of games we don't see at the...  more »
Google
  • Michelle is so awesome. We came from Toronto and travelled to New York on a mini road-trip vacation. One hour after departing from New York, our car had an error message indicating ‘no engine restarts in 300 kilometres’. We were totally freaked out and decided to stay at a hotel 270 kilometres away so that we could drive to the car dealership first thing in the morning before heading back. We arrived at the del Lago Resort & Casino hotel around 10:10PM on Sunday, May 22, 2022. Because it was a last minute drop-in, the hotel seemed to be fully booked. We explained our situation and the risk of driving with the possibility of shutting-down at any minute, and Michelle totally understood our situation. She tried to make some arrangements, and finally managed to get a room for us at a very reasonable rate. What a relief! After having to go through a rather worrisome ordeal, it was so lovely to have someone willing to help us out. I would like to thank Michelle for her kindness and good heart. With this quality of service, I am sure del Lago Resort & Casino will remain prosperous for many years to come. We will definitely recommend this hotel to our friends who need to make a stop on the way home to Canada.
  • Well, it's a casino. There are multitudes of games to play for every person. You like slots, great. You like blackjack, fantastic. You like gambling, go here, there's plenty more games too. Accessible and a nice atmosphere. Loads of staff that were helpful and some just seemingly walking around. I had fun and hope to get back there.
  • We not only went there to play at the casino, we ate there also. The food was great! The people who worked there, n EVERY PLACE THERE were very respectful and friendly. The bathrooms were extremely clean! We did not use the hotel/motel part, so I cannot speak about that. We will definitely go back!
  • Super comfortable and large room but the AC did not cool well. We were only left 2 towels and being there 2 nights our room was not serviced or garbage removed. Be aware there is a long walk to the elevators. The cafe is convenient and reasonably priced. Overall good value for the money.
  • I walked in with no reservation - had never been to this hotel. I got a special $99 rate, and when we walked into the room, we were very pleasantly surprised! Beautiful room, fabulous bathroom, and a shower to die for! Bed was very comfortable. We will definitely stay here again, as it is a perfect distance between home and Columbus, OH.

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