Sipapu Ski & Summer Resort, Vadito

3.8
#6 of 9 in Winter Sports in New Mexico
Ski Area · Nature / Park
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Sipapu Ski & Summer Resort reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 4.0
136 reviews
Google
4.2
TripAdvisor
  • No Reservations on arrival! Booked 10-10-21 for stay 02-03-22 3 night their only response was sorry we didn't get your reservation and we have no rooms available! This was in the middle of the snow... 
    No Reservations on arrival! Booked 10-10-21 for stay 02-03-22 3 night their only response was sorry we didn't get your reservation and we have no rooms available! This was in the middle of the snow...  more »
  • Inaccurate website description on lessons and unhelpful customer service refused to refund lesson fee that it was unable to honor. Poor/unorganized service with long lines at counter and rental... 
    Inaccurate website description on lessons and unhelpful customer service refused to refund lesson fee that it was unable to honor. Poor/unorganized service with long lines at counter and rental...  more »
  • Ignore all the negative reviews! Sipapu was great for our kids to learn to ski. The cabins are like tiny houses. Seem pretty new, had all appliances and things needed. Yes there was no hair dryer... 
    Ignore all the negative reviews! Sipapu was great for our kids to learn to ski. The cabins are like tiny houses. Seem pretty new, had all appliances and things needed. Yes there was no hair dryer...  more »
Google
  • What a great place. Beautiful scenery, less crowd, good customer service, yummy food. I saw many negative reviews and had my doubts but it was just perfect. There was a bit of wait for rentals but where do you not wait? And 10+ inches of snow certainly made everything that much better.
  • Don’t waste your time or money. The room had not been cleaned since the Clinton administration. Old snacks, nuts and cheese-it’s strewn all over the floor and under the bed. Holes in the sheets. No television unless you remembered to bring your own fire stick. Also no coffee in the morning, wait I shouldn’t say that, there was a stale used coffee pod from the last victim that stayed in this over-priced dump. Tub was filthy, also cracks and holes in the tub. The Toilette was crooked! I was afraid it would fall through the floor. All this for just $200!! I don’t often write terrible reviews, but this place deserves it. Two nice things I can say however, the front person was pleasant, and we can walk to the ski lift. That being said I would NEVER stay here again.
  • A season pass holder bringing the family here for years. Sipapu had been one of our favorite places ski. The slopes are maintained well and the staff are friendly. Unfortunately, the safe family atmosphere has been disappearing. Over the last few years it seems that on weekends the slopes are overrun with unruly high school and college age groups that have little regard for the safety and enjoyment of families with young kids. I yelled at a young male for knocking my kid over while he pushed past people in line to join his friends at the front. He then knocked another kid down as he approached me to show off his rather colorful vocabulary and told me “this is my house watch your back” — all in front of around 50 people and the staff who stood by and did nothing except to allow him to jump on the very next chair. (Feb Fun Fest 2019). Apparently, this person thinks he’s part owner too. Other ski areas would have had that person removed. Overall, I would like to see better enforcement of posted rules regarding language (still a problem ) in lift lines and slow skiing in beginner areas near the base (especially at the very bottom of Thumper). Lots of runs merge and it is dangerous to allow people to speed through through areas.
  • If you are renting skis or equipment, avoid the place. I waited for four hours to get equipment. I would have left but had already purchased lift tickets here. The only way to resolve anything is to email them. Nothing quick there either. I tried to resolve and get a partial refund and was told that I activated my lift ticket I was SOL. Very lame service and no place to get warm. The entire line to get equipment is outside. I would avoid and find another place or rent outside of this. Zero stars from me.
  • Really bare bones skiing experience. The grooming is not great, food takes literal ages, insufficient seating spaces, really poorly maintained and looked after lodging and common areas, rude employees...I could go on. I'm not sure if this is a management issue or what, but Sipapu went from being a charming, small, family ski resort to a place of misery. Wish it was better, or had aspirations to be better, but I do not feel like whomever is managing operations is prioritizing the right things. Go somewhere else until they do, because you won't enjoy your time here.

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