AirTime Trampoline & Game Park, Troy

2.7
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AirTime Trampoline & Game Park Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 3.5
52 reviews
Google
3.8
TripAdvisor
  • Location was clean and we'll run. Party was organized and on time. Staff was friendly and accommodated a couple special requests with ease. Staff was also very attentive to a couple customers who were...  more »
  • I went with my two kids, 7 and 13, and winded up having a blast myself- great exercise! Spent 2 hours playing dodgeball against kids. Went on Sunday when they had a special for 3 hours for $15. Defini...  more »
  • So we got lucky on this place because we came on New Year's Day and they had a special going. It cost us the same to jump for 3 hours as it normally would only for an hour. That was the only motivatio...  more »
Google
  • Went for toddler time with my 1 yr old and 3 yr old and the staff was horrible and rude. First my 3 yr old got stuck in the foam pit so my husband tried to help him out - a guy comes over and yells at him and said my 3 yr old has to figure it out himself. Then 10 minutes later a lady yelled at us for holding my 1 yr olds hand from the sidewalk while he gets comfortable on the trampoline. Then the same guy from the foam pit goes over to my 3 yr old and yelled at him for not jumping with 2 feet only, like a toddler is even going to understand why a strange guy is yelling at him. This place is unbelievable, don't have 'toddler time' if you are incapable of working with toddlers. Not to mention the place was dirty and the protective spring pads were falling off all over. There were only about ten people there and now I see why. We will never be back.
  • I had a party yesterday which was Sunday for my son . Now let me just say, the party was fantastic and myself and the kids had a wonderful time. However, there was a HUGE staffing issue that was very evident. My host was awesome, sweet, and very assertive. She introduced herself to me at the beginning of the party, but I can't remember her name. By the time the kids were done jumping, my host had the pizza, drinks and everything already set up. It was amazing. When we approached the table my host informed me that the front was really struggling and that she wanted/needed to go help. I could tell that it was extremely busy, and since she had already taken care of us, I told her it was okay to leave and help the front. Overall, my host shouldn't have had to leave my party to go help. There should be a better system with making sure you have enough people. My host was really great and I know it wasn't her fault. I just wish she was able to stay with our party longer . The kids really liked her.
  • I dislike this place so much worst experience ever!!! First of all the people there don't even know there own rules. There were two co-worker there at different times. One co-worker was extremely nice and allowed my son and my friend's son go up on the side trampolines and side down. Then there was the other woman that said that's not allowed. At the foam pit there was a guy extremely nice that help my son get up from the foam pit because he was too little to get up from the foam pit as well he let my friend's son do it too and help him as well and then there was a guy that came after him and said that if they can't climb up by them self they can't go in the foam pit. Then a girl with a whistled whistle in my son's face because he was supposedly running my son is 2 years old why would you whistle in his face!!!! Their staff was extremely rude!!!!!! There's so many rules but how do you know the rules if they don't post it!!! Also there bathrooms were very dirty. Then the pizza was undercooked!! I talk to the manager and told her all these things the manager was nice and told me to try this place again but to be honest I would never try this place again!!!!
  • My wife and I used a Groupon to go here for an hour for $12! We left after 45 minutes since our aging bodies can't handle it. But it was incredibly fun! The kids around us were having a blast. The staff does a good job of making sure everyone is following the rules. We'll definitely be coming back.
  • A fun time, a lot of space, people don't watch their kids very well, so be careful you don't bounce any kids into the roof.

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