Emerald Queen Casino, Tacoma

1.8
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Emerald Queen Casino Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 2.5
193 reviews
Google
3.6
TripAdvisor
  • We have visited this casino once before many years ago and thought it was the worst we'd ever seen. We decided to visit it again this week just to see if it was any better. How could they go from terr...  more »
  • Casino itself is okay, and service was good. Showroom is horrible for viewing a comedy show, don't waste your money. Seats are setup one right behind the other so all you see is the head of the person...  more »
  • Have been there for boxing and mma and find the seating arrangements very good. You get the feeling of intimacy which is weird for sports where guys are basically trying to kill each other. The food i...  more »
Google
  • Sad sad company! One of my Favorite employees was let go for no reason. Literally at will. Here is the thing I’ve been going to the I-5 casino since 2004. I have seen employees come and go. Seems good employees are kicked out the door for no reason. The manager In Valet can disappear for hours and leave the other attendants to make up for his slack! Not to mention he doesn’t even do his job but expects other people to do there’s. Shouldn’t a manager be the leader and set by example. I told the fellows to report it to Human Resources and they all fear they will Lose there jobs like this young fellow did last week. This fellow was the happiest most friendliest guy. He had super customer service. I was able to talk to him about why he was let go and he told me he never called out. Never ever had a complaint and his other co workers loved him. When I asked his co workers about it they all said if the manager don’t like you they make something up to get rid of you. I really hope that my message to the TNT will bring some site on how unhappy the employees are. How they live in fear of losing there job. This fellow was a good example. He worked hard because his wife has cancer and he knew he needed a fulltime job to support her. He did absolutely nothing wrong and made sure he worked hard. Why was he let go when the managers can be lazy and not do there jobs. The casino won’t even investigate and talk to the staff about it. Luckily I also know who Frank is through a mutual friend and hopefully She can tell him. The casinos can’t treat staff this way it’s unfair. It’s not fair to his family as well. I hope the news paper takes this story on so others can see how unfair this place is. I’ve had it. I won’t support a company that doesn’t treat there workers that make them the money like human beings!
  • Beyond a doubt, the BEST Lobster buffet anywhere, every Wednesday and Sunday! An immense array of the very best foods you have ever had, and in my opinion, the BEST quality of everything they carefully prepare every day. If you give them as little as two hours' play time in their casino, you can claim a significant voucher which can buy their amazing buffet any afternoon after 3:00 pm! A very nice casino to visit any day you choose!
  • We went to the seafood buffet at the Emerald Queen. We've been many times and we specifically go for the warm king crab legs. To my shock and horror when I went to open my much-awaited king crab leg it was completely Frozen. Apparently Emerald Queen Casino would like to save money by forcing you to eat cold crab so you won't eat so much and they don't have to impact their budget due to the increase of crab. The prime room was good if it wasn't for that we would have left and demanded our money back
  • If you're there to win money... RUN! But if you are there to meet people, chat and have a good time; this could be the place for you. We had a good time on this visit and even left with a little bit of money left in our pocket! The people were friendly and receptive to our questions. I like playing the blackjack tables. I feel like I have more control over winning. Can I play red or black on roulette and have not been brave enough yet to try Texas Hold'em. But I'll get there! Hope you guys have a good time.
  • I enjoy this place but it good use a good sanitizing. The drinks are very affordable however if your trying to order for more than 2 people it's a BIG NO. You can only order 2 drinks at a time, what? That's ridiculous nonsense. I'm sure they have their reasons
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