Urban Air Trampoline Park, Southlake

3.4
#5 of 8 in Things to do in Southlake
Urban Air is a full-service family entertainment adventure park that activates awesome with attractions for all ages. That’s why it has been named No. 1 for Kids’ Birthday Parties!
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Urban Air Trampoline Park Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.0
86 reviews
Google
4.1
TripAdvisor
  • We were visiting friends in Houston, and one of her kids was attending a party at Urban Air so we decided to tag along. My kids are aged 7, 10, and 12 and there was something for everyone to enjoy - t...  more »
  • This place is so bad my child got hurt so bad and it was also so boring and the birthday party we attended was so boring as hell.  more »
  • Decided to try out the park on a Thursday night. It was busy but not too crowded. Compared to other parks we've been to they don't seem to enforce many, if any, rules. Nice climbing wall, many differe...  more »
Google
  • We had a birthday party here today and i was a bit nervous from reading the reviews posted on here; however, our host, Keegan did a great job and our guests all had a great time! He was always there to help with water, extra napkins for cleanup after the kids ate and anything else we needed help with. Also, i asked the people up front to please lower the music when it got a little too loud for us and they did so right away. There are obviously more kids than employees watching them jump, but i believe in taking care of my own kids so, that was not a problem for us. I would definitely recommend this! :)
  • Had a great time while attending a birthday party for my niece on Saturday! Was a little warm for my liking, but it was expected with all those kids for birthday parties. Everyone was working hard. Our party host was assistenting another party, but still had plenty of time to cater to both of us! The manager on duty had a beautiful smile and checked on us multiple times. I do recommend a party here! It was very stress free for my family
  • My experience at Urban Air Southlake was horrible the clerk rushed us out of the way while my group were asking questions about the facility and what it had to offer. We also purchased socks which were out of stock and wasn’t refunded because we rushed out of the way since a party of others were arriving the clerk wanted to assist them instead and immediately acted as if we never existed. Even afterwards, at the concession stand there is nothing to offer. I waited there 17 minutes waiting on someone to assist. And when someone finally arrived the clerk was very rude about assisting and threw my change back on the counter from my purchase. I only stayed here because my children wanted to play and have fun. I should’ve gotten my money back and left this trash. The park was smaller than other urban air locations as well. So what you see online is misleading. I wouldn’t recommend this location to anyone.
  • Horrible customer service!!!! Gets a star because otherwise I cannot leave a review. I have been waiting for my birthday party cancellation money (350) for 2 weeks and getting the run around! I have spoken to 5 different people. No one picks up the calls at the Southlake location either or at corporate. i was lucky to actually speak to someone after a few days. I had to cancel my daughters party under 24 hours due to my son's health issues and was told that a refund check was going to be sent out in a few days and I still have not received anything or a call back since December. The managers cannot make decisions on the floor about many issues. Then why have them at all? DO NOT BOOK A PARTY!!!
  • Great staff. Clean facility. My kids loved dodge ball and their warrior course.
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