Urban Air Trampoline Park, Southlake

3.5
#5 of 6 in Things to do in Southlake
Conveniently located across from the 280 SPORTS facility in Southlake, TX.

Address: 325 Commerce, Southlake, TX

Phone: 817-203-8686

Urban Air Trampoline Park is 1.4 miles from Southlake Town Center and 0.3 miles from HWY 114.
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Urban Air Trampoline Park Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.0
84 reviews
Google
4.2
TripAdvisor
  • Decided to try out the park on a Thursday night. It was busy but not too crowded. Compared to other parks we've been to they don't seem to enforce many, if any, rules. Nice climbing wall, many differe...  more »
  • Kids loved the experience! This is much better than a SKYZONE. Has more options. Pizza reminds you a low budget Chucky Cheese. Place seems to be ran by teens.  more »
  • We go here on a fairly regular basis. It's not the absolute best trampoline place we've ever been. I think it could use better ventilation because it always smells a little. :( But it has a fun ninja ...  more »
Google
  • I was over charged and when I called to have if corrected I was encouraged to email a "superior" who did not want to be contacted via phone. I was missed informed by several staff. I was informed that I would be called back by a manager. When I asked if they had my number he stated yes, but could not verify the number they had for me when I asked him to confirm. I emailed verification and I'm awaiting them to issue a refund for the overage. I stressed to them the importance of having this issue resolved I'm an out of town resident and would like the matter resolved before flying out.
  • For our first experience at a place like this we had a great time! The facility was nice with a lot of places to play, my four year old loved it! The staff was really friendly as well.
  • Went to the south lake location Chase and his staff were amazing!! Beyond friendly to our kids ! Helpful and super clean!!!! Interacted with the kids and made it a great experience!
  • BEWARE THEY WILL STEAL YOUR MONEY!!! I booked a workout class here through the Urban Air website, When I arrived there was no class and no one to tell me why. When I finally was able to talk to the manager he assured me he would take care of this. Fun fact he didn't. This place is full of crooks and since then I have been trying to get in contact with the manager and the district. I have not be able to get in touch with either. I will be making a special trip up there this week and discussing this in person since they are simply too busy to answer their phone. Beware and do not do the trampoline class on Saturday, it's fake and clearly will not issue a refund.
  • My kids love Urban Air! The prices are decent and my boys always have a great time. My only complaint is that the blue foam cubes are coming apart and stick to EVERYTHING. We've ruined quite a few pairs of socks this way. No matter how many times you wash them, those blue particles are there to stay. Now we just have socks specifically designated for Urban Air only so we don't mess up any others.

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