Spirit Lake Casino & Resort is located in Saint Michael. Put Spirit Lake Casino & Resort into our Saint Michael vacation trip planner to see other points of interest to visit during your vacation in Saint Michael.
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I've had very good food here. For what you get it's very reasonably priced. That said. It's a dry reservation and no liquor sold here which shrinks bills. I've eaten here quite a few times and never h... more »
The hotel staff was rude and awful. Border line worthless. It took close to an hour to have them find our room we booked a month earlier. We had problems with our room keys three times. We had screw u... more »
My sister was charged 3x on her card. When we disputed it in the morning after confirming with the bank, their 1st excuse was that we were charged 3x for house keeping. if it was really housekeeping w... more »
This place is terrible: The rooms are outdated and dirty, the buffet was absolutely disgusting, the casino is small, the entire place is alcohol free, and the entire premises smells like cigarette smoke - even non-smoking rooms. I'd highly recommend spending your money on a room and food in nearby Devils Lake, and only drive out to this "resort" for a visit.
I ate at both the snack bar and the buffet. The food was absolutely fantastic. The service was quick, the portions at the snack bar we're a little much but too much is better than not enough. The food at both the buffet and the snack bar were very reasonably priced too.
First, we checked in on 7/31 @ 3pm (knowing check-in isn't intil 4pm) but since we were traveling out of state we figured it will be ok to hang out in the lobby until 4pm. At 4pm we check in with the lobbyist again and were told our standard rooms were not ready because the prior night they had a full house. I had reserved 4 standard rooms and 1 suite under my name. Luckily, the suite was ready, so I ended up taking all 25 family members into our suite (which was merely about 750 sq feet). Around 5:10pm we finally got our standard rooms. In between waiting for our rooms, we paid for our stand rooms. We got charged 3 times on one credit card and cash was paid for the 4th room. My sister-in-law went back to ask the lobbyist to refund one of the three transaction because her card should have only been charged twice. Low and behold we were told that they needed to review their security cameras. We got up at 8am on our check out day and disputed the transaction all the way until we left (11:30am). After multiple exchanged conversations, they finally refunded one payment to my sister-in-law. But, the lady who was supposedly "helping" me had the nerve to tell me: "Well, all these rooms should have been placed under all these individuals who had to pay. It would have helped with this situation we are in." I became so furious at this point (because she accused me as if it was my fault) and told her: "No! It is not my responsibility to make sure all these rooms were checked into a specific person's name. If that is you policy and procedure, whoever checked us in it was their job to do so but she didn't. When I called in last week to make reservations, I was also told the front desk person will make all the changes, so I am not held responsible for what has happened. Do you understand what I'm saying? It is not my duty to so your job." I told her this should be a learning improvement for their resort. She then counter attack me by saying: "Well, have you never heard of new employees? She was a new employee. She did get your rooms, right?" Ha! I replied: "If she is a nee employee, there should have been a supervisor who was up her training her. I can see why you guys are reviewed at 2.7" She then calls for security, perhaps she felt as if my verbal communication has now become a threat. A guy who dress in a business attire shows up, and I continue to let them how horrible their resort was. And what is a security going to do? Kick me out? No worries here. We were trying to leave that crappy place. So, if you truly want to stay here with a big group...make sure you don't get charge 3 times. Make sure you avoid getting into any sort of dispute because that will screw your day up. Customer service is horrible. This tribe is money hungry, greedy, and unprofessional. It is no wonder why they are so small. Stay your small town. And if you ever want to try and expand big like Mystic Lake, go take a few classes on customer service, room service, and proper manners on how to handle tight situations. Maybe...just maybe then you might attract a little more customers. Spirit Lake Casino should be called Devil's Lake Casino...literally.
MUST READ!!!!!!!!The absolutely worse place ever!!! If you like rude employees, dirty and broken stuff in your room, lack of customer service and want to know what it feels like to be a victim of racism then this is your place! Don't eat in their buffet restaurant either unless you want to wait 30mins just for your drinks and messed up order & utensils directly on the table without napkins...Ewww! Oh, be careful with your credit card or cash when checking in so they don't charge you multiple times or claim you didn't pay when you did then proved them wrong with security camera footage. Their Motto should be,"we don't train our employees, we don't greet you and we are not children friendly. If there's a mess up or anything goes wrong, its your fault not ours!"
Husband ended up with food poisoning. Otherwise the food was good. Service was a little bit lacking, but it was busy and they were understaffed. Probably will never return due yo my husband's food poisoning.
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