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Double JJ Waterpark Reviews
If I could give a negative rating I would so 1 will have to do. I called to make a reservation and never received a confirmation email like I was told. I called and asked for one and when they sent it... more »
So we live 15min away and this weekend was my first weekend ever staying at double J and I was NOT impressed at all!! We paid 300$ for 1 night In the family cabin(couldn't get in the room until 4pm th... more »
Desparately in need of cleaning, painting and routine maintaince. Locker rooms unkept. Kids enjoyed though. more »
The staff is the RUDEST I have ever encountered. When booking I requested extra towels. When I checked in I was told they were in the room, when I got to the room I found out that there were no extra towels. When I called and requested them for a third time I was told “That it was a ridicules request”. The front desk manger is not only rude but extremely argumentative. They did not inform us that they do not clean your room or replace your towels until after two days. The blinds were missing half of there vertical slats, the dishwasher as full of dishes, the refrigerator was dirty and there is food on the wall by the garbage can. Dirty and discussing!!! I travel for a living (250+ nights in hotels in 2016) and have NEVER been treated so POORLY, or had any problems with staff. This is a new experience for me and am warning other to STAY AWAY. These people DO NOT BELONG IN THE Hospitality business.
Water park is decent size many slides. The hot tub is awesome it's inside and outside. The locker rooms were literally freezing I even asked if it could be turned up. We had a loft which was great bc it was on a private floor but what they didn't tell you was you had to park and walk up stairs through a small wooded area and then up 3 flights of stairs to our room with no elevator. Otherwise great place with lots to do outside of the water park. Good golf was a blast and the arcade
Great idea, terribly executed, waste of my money. The signage at the front was horrible, how were we suppose to know that the hotel check in was the same as the water park, but the girl on the phone made it seem like I should've known. Then there was no parking near our hotel so we had to walk down an icy hill with all of our stuff for the night. The hotel walls are paper thin, the floors above us squeaked and the parents of the kids bounding down the hall were less than considerate. I paid way too much for this poor experience. The water park was really neat, but the signage was horrible, didn't even realize there was another slide until we were upstairs later that night, there was only one sign to it and it wasn't that explicit. The other ones don't advise which tubes you need till you are at the top which is frustrating when you are in one line and it's not one you can go down. The breakfast smelled good, but there were 4 groups of 4 before us and they weren't sitting down anytime soon, so I let the money I paid for that part of the package down the drain as well. All in all, it was a great idea just terribly executed and we were the ones to suffer.
Although the staff at check in were very nice and considerate, my overall experience with my grandkids as far as the cleanliness of the bathrooms in the pool area were not. I have left voicemail messages and still no return call. I have taken my grandson since he was 4 and he is now 10 and this trip on April 7, has now not only made me rethink future visits but him as well and he so looked forward and was excited to go. He tells all of his friends about Double JJ. I am hoping the General Manager and the Manager returns my call.
Very disappointed. Arrived at 3 told our room was not ready for the 4 check in. I advised my booking said 3 for check in. The front desk staff said heads would roll. We got a room in the loft. Cold and not very inviting. Water park is expensive and clean towels are rare. I truly had only one staff member smile during a transaction. What happened to being on stage always. Don't waste your money go to soaring Eagle staff are at least pretending to like their jobs.
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