Bookwalter Winery, Richland

3.7
#5 of 18 in Things to do in Richland
Bookwalter Winery is located in Richland. A visit to Bookwalter Winery represents just the start of the adventure when you use our Richland travel planner to plot your vacation.
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Bookwalter Winery Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.0
75 reviews
Google
4.1
TripAdvisor
  • We visited for a friend's birthday dinner. We had reservation. We were promptly seated. We had a selection of excellent white wines and beer. They have some great appetizers for the wine. The food was...  more »
  • Just happened upon this winery (and its neighbors). I only had time to visit one of the three...glad I chose Bookwalter. I sat at the bar and tasted several wines. Yum! The servers were friendly and i...  more »
  • This is one of our "must stop" places in Richland. We were introduced to this wonderful winery by friends who live nearby. The wine is great (pricey, but worth it!) and the various outdoor seating are...  more »
Google
  • Every meal I have had here has been excellent with the avocado fries being my go-to appetizer. The steak tacos are delicious. They were out of veggie burgers, so the chef whipped up a tasty dish for my vegan friend. The wine is excellent as well, if you’re into bold reds. You could tell our server was new but very sweet and attentive.
  • Came here on a Friday night with some of my buddies from work. We were extremely disappointed in the Bookwalter staff and especially in our server, Mitch. First of all, right when we walked in, the host could not be bothered and did not care if we were there or not. After someone else (not the host) stepped in to seat us, we were taken to a crowded table surrounded with too many loud parties. It's almost as if the Bookwalter owners care more about how many tables they can fit in for the money than the experience of their guests. When we were greeted by our server, he was extremely rude and overly rushed, making us feel as though we were a burden to his night. When you're in the hospitality and restaurant industry, you should at least know how to pretend to be friendly. For the price of the food ($$$!), the experience was nowhere near up to par. At least the music was alright. Will not be returning and would not recommend to my worst enemies.
  • *Updated* The General Manager reached out to me personally and immediately through phone and email to remedy the situation. He assured me that the service we received was not acceptable and were making moves to make sure it does not happen in the future. Rex was extremely helpful, and I greatly appreciate his reaching out. J. Bookwalter winery has a great ambiance and wine selection I would be happy to continue visiting. Food was fine but one star for service. We ordered the Chardonnay and the waitress dropped it off without a bucket of ice, I looked around to other tables on the patio just to make sure this was still available, and sure enough they all had buckets of ice for their wines. After our waitress finally made it back I then asked for a bucket of ice, which she never brought, so I asked again...and never got it. After our food arrived my girlfriend and I were confused on what she ordered and thought the kitchen mistakenly gave us somebody else's order. When the waitress came out to check, instead of kindly explaining why we may be confused, she rudely argued at my girlfriend stating "this is what you ordered". The whole situation was incredibly awkward and aggressive. As a veteran of the service industry, I know the first thing you do if a customer seems confused is to nicely walk them through what might be confusing, not aggressively argue with them until they back down. Really dissapointing service, and we only saw our waitress maybe 4-5 times in the 2.5 hours we were there.
  • Before the other day I had never been to this winery or it's restaurant, but I brought my wife here as a special treat for her birthday dinner. Let me tell you, I was profoundly disappointed and disturbed by the lack of professionalism showed by Bookwalter employees and poor quality of customer service displayed by our server, Maddie. She took our wine order, and then didn't come back for 20 minutes. In addition, she was wearing sweatpants. How is that professional in any way? My wife and I were hungry and wanted to order food but she was nowhere to be seen. When I went to look for her, I could see three other employees in the back room through the window, and they were smoking! On the front patio, it says "thank you for not smoking." You would think that would extend to the employees in the back room where it seems like a lot of the wine is aged. Extremely disappointed. You would think that the owners of a high end winery would not allow their employees to smoke in the building, and they would get your wine to you in a timely fashion. While I do admit that the food was great, and I commend the chefs for such great meal prep, I will not be returning if this is the service that I will be promised.
  • Had the caesar salad and soup of the day for lunch. Both were excellent! Loved everything about this winery/tasting room/restaurant. The staff were friendly and helpful. Ryder, the tasting room guru was my favorite! His wine knowledge was impressive. Watch out, you'll end up leaving with a case of wine when you simply stopped in for a bite!!
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