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Grand Sierra Resort Casino, Reno

3.8
#5 of 12 in Casinos in Reno
Grand Sierra Resort Casino is located in Reno. To visit Grand Sierra Resort Casino on your trip to Reno, use our Reno travel planner .
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Grand Sierra Resort Casino Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.0
425 reviews
Google
4.2
TripAdvisor
  • This was a surprise. Although I have been to Reno numerous times, this was the first time at GSR. In the past I have stayed downtown, or, near the convention center and even Sparks. I have passed this...  more »
  • Had issues with my card to put it mildly. Readers would not read it could not get credits to download, told I could use at tables, you can't. pit boss move cash to card and then i could not use it. Sp...  more »
  • Huge facilities conveniently located outside the hustle and bustle of downtown, and entertainment for everyone! The Rooms are lovely with great views! The spa is a great getaway! Gaming floor is alway...  more »
Google
  • I had a great experience at this hotel. Room was good and service was OUTSTANDING! I was on a business trip and lost a very sentimental necklace, I didn't realize it until I got home that I lost it. I called the hotel and my first call was after hours and they directed me, after tons of help, with a ticket number, to the main lost and found associates. I left a message and was called back immediately. They found my very precious necklace, and mailed it out free of charge to me the next day. Customer service is a very challenging business to be in and the amount of attention and patience they showed me was unforgettable. This team showed the best definition of customer service that i have ever experienced to date! I will forever book my Reno trips with them.
  • This is our second time staying at The Grand Sierra Resort and we are looking forward to coming back again! Yesterday we spent the day at the Spa on property and it is amazing. The reason for posting today is I had one of the best massages I have ever had with massage therapist Scott S. I will for sure come back to the spa next time as well. Completely impressed!! Thank you for employing such well trained and experienced therapists!
  • This is a really nice hotel casino. I've stayed here multiple times and the service is great, as is the restaurants. I've also done pretty good at the slot machines as well. If you play them try the twice the money double hit progressive in the non smoking area. I did really good on it. Only complaint I have is the pillows in the room are totally flat but I didn't give them less stars because every hotel I've stayed at pretty much all have flat pillows... Definitely recommend gsr =) Edit 3/20/18 Just wanted to mention that if you stay and play here and use your players card a lot they love giving out free nights and free play. I get free nights pretty much every month.
  • This place is amazing. It offers everything you need a d its kind friendly. They have a 50 lane bowling alley, arcade, kids zone with all the jumpers, bounce houses, and laser tag. They also have island golf, virtual golf, movie theater, a variety of fast food restaurants, and an amazing buffet and a variety of upscale restaurants. There are so many other things they have but it will take me awhile to list them. I highly recommend that you stay here if you ever visit Reno.
  • One of the two large "local"/tourist hotel/casinos. Great rewards program. Food at the cafe is fair to poor. Recommend trying the Asian or Italian restaurants. If you use valet, you might wait for longer than necessary. Most of the valets don't seem to be interested in getting a good tip.
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