The Westin Mission Hills Resort Villas, Rancho Mirage

4.2
#4 of 13 in Things to do in Rancho Mirage
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The Westin Mission Hills Resort Villas is located in Rancho Mirage. For The Westin Mission Hills Resort Villas and beyond, use our Rancho Mirage itinerary maker to get the most from your Rancho Mirage vacation.
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4 days in Rancho Mirage BY A USER FROM UNITED STATES September, culture, outdoors, relaxing, historic sites, museums, shopping, popular PREFERENCES: September, culture, outdoors, relaxing, historic sites, museums, shopping ATTRACTION STYLE: Popular PACE: Medium 3 days in Rancho Mirage BY A USER FROM UNITED STATES July, relaxing, shopping, popular PREFERENCES: July, relaxing, shopping ATTRACTION STYLE: Popular PACE: Medium 8 days in Williams & Rancho Mirage BY A USER FROM UNITED KINGDOM August, popular PREFERENCES: August ATTRACTION STYLE: Popular PACE: Medium 3 days in Rancho Mirage BY A USER FROM SINGAPORE July, popular PREFERENCES: July ATTRACTION STYLE: Popular PACE: Medium 29 days in California BY A USER FROM AUSTRALIA May, kids, culture, outdoors, relaxing, beaches, shopping, slow & easy, hidden gems PREFERENCES: May, kids, culture, outdoors, relaxing, beaches, shopping ATTRACTION STYLE: Hidden gems PACE: Slow & easy 6 days in Boston & Rancho Mirage BY A USER FROM UNITED STATES May, popular PREFERENCES: May ATTRACTION STYLE: Popular PACE: Medium 8 days in Phoenix, Rancho Mirage & Los Angeles BY A USER FROM UNITED STATES December, teens, kids, outdoors, beaches, museums, popular PREFERENCES: December, teens, kids, outdoors, beaches, museums ATTRACTION STYLE: Popular PACE: Medium 12 days in United States BY A USER FROM UNITED STATES February, teens, kids, outdoors, relaxing, popular PREFERENCES: February, teens, kids, outdoors, relaxing ATTRACTION STYLE: Popular PACE: Medium 5 days in Chicago & Rancho Mirage BY A USER FROM UNITED STATES January, popular PREFERENCES: January ATTRACTION STYLE: Popular PACE: Medium
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Where to stay in Rancho Mirage

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133 reviews
Google
4.6
  • I Made Reservations For The Westin Mission Hills Resort And Was So Very Pleased With The Attention And Friendliness By Brandon. He Was Very Courteous And Respectful, Professional And Helpful. I Applau...  more »
  • Hotel staff is doing a great job dealing with a fully booked resort. Thank goodness for the adult pool. Very relaxing  more »
  • This is a wonderful resort, with several amenities, and a very fine support staff in all areas. Spent three days here for business/R&R. Can't wait to come back and do some more exploring in the area. ...  more »
Google
  • Had a great time visiting my friend here. Their room was beautiful and clean with a nice view of the little river/pond and BBQ area. There were cute little ducks to watch too :) We ordered delicious and healthy room service smoothies and they were delivered very quickly. It was super easy to find and I enjoyed that the security seemed very high quality. I would definitely stay here myself if I get the chance!
  • There was a little lag time between needing maintenance in the middle of the night and when they showed up. Otherwise the room was great. Pool service was great. Love how all villas have easy access to the pool.
  • We had a amazing time! Staff is excellent! Britney at the pool has a amazing attitude and showed us a great time...even 120 degree weather! Can't wait to go back!
  • This review is for the Villa's. It's the time share part of the resort. The customer service is horrible, and the managers there appear to have little to no education. I say this because had they earned degree in college I don't think they'd be as low down and dirty as they were with me, and I also think they'd be better prepared for early check in. I requested an early check in when I placed my reservation 3 weeks before my arrival. I came there with my family, as a pro member with the SPG hotels and resorts. When I arrived to check in, I was told by a Latino lady at the front desk that she had no rooms, so I asked to speak with the manager, the lady didn't respond so I asked again, there was anther fellow at the desk who said he was the manager. I waited for him to finish up with the customer he was helping so I could be helped. This guys name is Vincent. He showed me where the rooms he had available were on a map. I asked hm if he could tell me what rooms would be available after check out and he said he had no way of knowing that (which made no sense). So I waited to see what he had available. I had originally requested a downstairs reservation but the rooms he had available were both upstairs. This was a Thursday morning. I felt like I had no choice so I chose the room closest to the pool for my kid's convenience. So he checked me in but wrote a note under my reservation that said do not move, rooms are full. He was so fake trying to be polite but I saw right through it, I knew he was doing something evil. When I got into the room the kitchen garbage was full of trash, no one had emptied it. I called down to have someone come empty it and also to request a few things from the express customer service. I could tell by the lady's silence on the other end of the line, that she was reading something which surprised her. So I said waited a little bit and then to break the silence said "hello mam are you there" and she said "yes, I'm sorry I was just looking for something" She took my request and about an hour after, someone came to empty the garbage. A lady from housekeeping also came by and apologized and asked if I needed anything, I said "yes more towels", said she'd have them come right up, no one came with towels. The next evening it was extremely hot and I called up to the front desk to see if there were any rooms we could switch to on the ground floor. When the manager answered I first asked him if there was some sort of note on my reservation. He looked at my room reservation and said, yes you're right, there is a note here written by Vincent that says, "Do not move, rooms are full" I asked the manager what would be the need to write something like that, that's telling everyone that I speak with to give me that message. If the rooms are full there is no need to write a note. I was therefore being discriminated against. This was crazy to me especially with me being a Pro Member of SPG. Just crazy! Vincent thought he was slick. So that particular manager who I was speaking with did a search for the rooms and told me that there was nothing available that was better than what I already had because it was now the weekend. So I made the best of the trip and enjoyed everything Palm Springs had to offer. The room and the price I paid compared to the service I received was highway robbery. But I still refused to let this destroy our vacation. Upon check out I waited for my turn in line, Vincent was there helping a lady who was looking to check in, he would have to wait an hour or so for a room, or take something they had available right away, Vincent gave her room numbers of rooms that were presently available and rooms that would be available at check out, she chose a room that would be available after check out. "I'll wait for 4022" is what she stated." WHAT? Vincent said he had no idea of knowing what rooms would be available, when I checked in. What a liar. So I'm notifying corporate and writing reviews on this resort to inform people of my horrible experience staying here. Don't buy a timeshare and don't stay.
  • One of the best hotels around,only thing that I don't like about the hotel is that some buildings don't have a ice room so you have to wait for someone to get you ice,but other than that it's great