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Quail Hollow Resort Reviews
the lobby may be nice - but that is the best part of the hotel. You quickly get a glimpse into what lays ahead when talking to the hotel staff who seem rather clueless. Towels are thin the breakfast b... more »
Lobby beautiful. Room Windows very dirty and cobwebs! Inside rooms clean tho.we asked for a room change due to the ugly sights. They gave us another with a view of the pool. Good til we noticed that s... more »
I just spent a night at Quail Hollow and must say the, though dated, I found my room to be quite comfortable. There were two queen beds that were very inviting and clean. The room was spacious enough ... more »
Food was good. The indoor pool was very warm and clean. The rooms were nice and tidy and relatively sound proof. Great looking lobby with a cozy fireplace in the middle for late night escapades with the family. Service was also prompt and professional.
Would not recommend. Staff was friendly but they're way under staffed. Accommodations are that of a low end days inn or something. Everything is in need of serious attention. The pool and hot tub are pretty gross. You're dripped on when entering the pool area. The ceiling is rusty, in the pool area. The glass in the door by our room was kicked in. The walks were not shoveled at all in our 5 night stay with a considerable amount of fallen snow. Putting any trash outside your room door would not be picked up for days. Most things were out of stock, like vending machines and ice cream at the front desk. Heat wouldn't work in one of our 2 rooms. Sliding glass doors in our room might have just been open they were so drafty. I don't understand how this is rated as a 3 star hotel. It's very sad. This location and lobby are gorgeous but the actual hotel is in a very rough state. The restaurant has pretty good food though and room service was fairly quick. Overall I really wanted to like this place but I have to be honest. I would not recommend to anyone.
We went to the restaurant. Food was excellent as always. The venue itself seems dated for the facade they put on though and the price of everything. The bathroom stalls had old-fashioned barrel locks that didn't work properly and had several other broken locks.
We went there for breakfast. The omelette lady Cynthia was amazing. It was her birthday and she's also my Mother.
I have stayed at Quail Hollow 2 times. Would have stayed there at minimum 2 more times. Quail Hollow canceled a group reservation of OVER 40 people for a major athletic event at Spire Institute. Our group reservations had been secured for 5 months. At this point now alternative hotel arrangements are few and far between - Quail Hollow screwed 50 swimmers and 50 families. In terms of staying there in the past the hotel is old and dingy. it needs a good cleaning. The weekday breakfast bar eggs are like rubber. Last year when we stayed there, multiple rooms had no water for multiple times during the day. Do yourself a favor and stay ANYWHERE ELSE BUT HERE. The hotel staff is clueless. Stay elsewhere
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