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Quail Hollow Resort Reviews
the lobby may be nice - but that is the best part of the hotel. You quickly get a glimpse into what lays ahead when talking to the hotel staff who seem rather clueless. Towels are thin the breakfast b... more »
Lobby beautiful. Room Windows very dirty and cobwebs! Inside rooms clean tho.we asked for a room change due to the ugly sights. They gave us another with a view of the pool. Good til we noticed that s... more »
I just spent a night at Quail Hollow and must say the, though dated, I found my room to be quite comfortable. There were two queen beds that were very inviting and clean. The room was spacious enough ... more »
I was just at prom there over the weekend and most everything was pretty nice. The place was very c)want and looked very luxurious. The only problem I had was the food. We had about 200 people at the dance. So it took over an hour to get all of the food out. It just seemed like there was a lack of preparation. Many people also ate their dinner without forks because they were cleaned up with the salad plates and no more were brought out. We had to ask for more and they never came.
I attended a wedding. It was outside and so pretty. We were treated to drinks and appetizers before going to the ballroom. The food was out of this world. And the dessert trays at each table was really awesome. Had a great time.
Have to say that I have stayed in places like holiday inns and the like and i have had better service there than I have at this place. Especially because the name says RESORT and not HOTEL I had high expectations. I was driving eight hours to get to this hotel for a wedding and had a late check in so I got there around midnight and the guy at the desk was incompetent. He scanned my card and went to attend to my friend who was with me and about a minute later after attending to my friend he turns to me and said my card didn't go through. But on my bank statement it said I was charged. So I had to have my friend put down their credit card so we could actually sleep for the night. Then that morning I called my bank to see if there was an issue with my card and they confirmed that I had already been charged for the transaction and that they were just waiting for the final amount from the hotel. At that point I was glad there was a different person at the desk that helped me out. When we are in the room, we had a sliding door that lead to an outside balcony with a few seats. The door for the balcony must have been defective because it wouldn't stay open. We had to get something to physically keep it open. But then the other friends that went with us- their doors worked fine. Plus the chairs looked like they hadn't been cleaned in years. Had bird poop all over them and we cleaned them ourselves to we could actually sit outside and feel a breeze.Then a few days later we go to order room service from the snazzy steakhouse they have in the hotel. When we all to order the girl on the phone says" I'm the only one in the restaurant. Can you just come down to pick it up?" The point of 'room service' is for the specific service to be sent to the ROOM. We went down there anyway to pick it up and the food was good atleast but I was still pretty peeved that I paid for the food AND THE GRATUITY for no actual room service. The only things that me and my friends liked was the fact that they had a pool and a jacuzzi but you could go anywhere for that . If I ever go to Ohio again that hotel is gonna be out of the question.
Rice rooms, staff members were amazing, food was great. Servers were on top of there game absolutely the best. The only problem is the pool and spa. The rules are no one under 16 in whirl pool, and sauna. There were very young children in the whirl pool and in the sauna. This was no fun for adults. This needs to be fixed and monitored so no children under 16 ruin the adults relaxing in the spa. We watched children being dropped off at the pool and parents leaving. Maybe be good that pool rules are given out at the time of arrival. Make the spa as enjoyable for adults or as much as it is for children. We look forward to the resort fixing this so we can spend more money at the resort relaxing. Golfing is next.
Great family hotel. Reasonably priced, allows dogs, decent on-site restaurant and bar. Room did have some carpet stains and a burned spot from the provided iron.
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