Universal Orlando Resort, Orlando

Universal Orlando Resorts truly are a special place and I can understand why it’s such a popular tourist destination. Hospitality is a strength from the time you check in to the time you bid the property farewell. We stayed in The Cabana Bay Resort and immediately felt thrust back into a mid century modern space that was tastefully done. The room accommodations were pleasant and everything down to the soap, shampoo, and conditioner matched the aesthetic of the period. The beds are comfortable and sleep well. We smelled a moderate strength chlorine sent which conveyed that the room was clean but not an ideal sent for someone coming to spend a few days. The food selection had appeal to the diverse clientele but ends at short order food. No specific restaurants to speak of but three bars offer an opportunity for people to connect in the lobby or near the pools on the property. The price for the food is what you would expect for a resort so be prepared to drop $80 for a family of four for a basic lunch/dinner. The pool and the lazy river did the trick for my son as he didn’t want to leave every time we went down to relax. Some of our neighbors were smoking something they weren’t supposed to and our family could smell it through the vents for a while. Overall, what we payed for our stay, I would do it again.

Universal is really trying to make the experience safe and I appreciate that so much. Had a great time! The Islands of Adventure side was my personal favorite. Volcano Bay was also fantastic. Highly recommend the Toasted Coconut cocktail there which I enjoyed between long sessions in the lazy rivers. The staff overall in all areas of the Universal parks were incredibly friendly and helpful. Customer service was top notch. Thank you for providing a weekend getaway after such a long period of isolation.

So much fun! The Harry Potter areas (in both parks) were a highlight for my family. I would recommend watching some YouTube videos about the park before planning your trip because there's a lot of information to help you get the most out of your time there. Also, download the app (on a fully charged phone!) My kids are 10 and 13 and they were the perfect ages for this park- they could ride all of the rides and endure all the walking. We did 2 days here and walked about 20,000 steps per day. Wear your most comfortable shoes!

Just wanted to say thank you for a great time! We spent a few days at both Universal and Islands of Adventure. The employees were polite and welcoming and did an exceptional job!!! Ride lines were within 30min or less for most rides and we were able to get on everything we wanted with little or no delay. Extra special thanks to everyone working in both Harry Potter areas. As crowded as they both were and busy the staff stayed in character and were patient and considerate. Great Job!!!

This was the most anticipated park I had wanted to go to. For my first time I have to say that it was an unforgettable experience for me and my friends. It was so epic, cinematic and fun! When you enter the parks you are greeted with such painstaking detail that immerses you in the parks atmosphere from the start. The service is very welcoming too! The food is amazing and the staff took the time to cook my food right. I am definitely going back next month!!