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I'm pregnant with my first baby. I went to visit MacroBaby and I loved the place! I felt welcome and everyone was willing to help me. They do price match, which is really nice. Good price and atmosphe... read more »
Uma loja incrível de bebês e grávidas, claro! A loja é bem grande, tem todos os produtos. Muita variedade e qualidade com excelentes preços! O melhor foi o atendimento em português, que ajudou muito!An incredible store of babies and pregnant women, of course! The store is quite large, has all the products. A lot of variety and quality with great rates! The best was the attendance in Portuguese, that helped a lot!show original
The store is amazing! There are everything you can imagine for babies! The stroller section is huge and the customer service is very friendly. They offered me to create a Baby Registry - with 5% cash ... read more »
The first couple times we went, we had great service by Juli . She even remembered us when we returned to purchase. I was expecting this experience to be really good due to the first visit and boy was I wrong. I called and asked about their PM plus policy and spoke to Marcello who told me they could even do it with online retailers. We came in and were allowed to do PM after mentioning our previous conversation. Problems started when we got to the cashier as she seemed to want to make the whole transaction more difficult (she later was rude to me again and I hope to get her name here). She tried to up the price in every way she could turning a quick transaction into a long thing. We chose the layaway option as it was an expensive stroller even with the price match. We then decide to switch the colors and were unable to reach someone by phone, VM nor emails for several days. I finally got them and spoke again to Marcello who confirmed my mom can call in to pay a portion of my layaway as we were picking up the next week --only had it on layaway for 3 weeks. He also switched the color for us by phone. My mom tried to call and was told no even though the website says you can pay on a layaway by phone. She was told no by that same cashier. We got to the store to pick up and I was upset they were not allowing her to pay by phone especially after all the ignored calls and email. We asked Juli to speak to a manager and out walks the difficult cashier. I asked her if she was a manager and she says yes I can help you. She proceeds to tell me they can't take card by phone without the card holders proof of ID along with copy of card. Mind you, when she spoke to my mom she never gave her this option but seeing as how upset I was decided to tell me. I got my mom to text me proof of those and refused to have her email it as that may create identity theft issues. Even while upset, she mentions how they helped me out my last visit. I told her no she didn't all they did was do a price match they would have done for any customer. She mentions having difficulty before and I flash back to her making it a problem for me. I should have asked for someone else right then and there (I will probably call the store and speak to the general manager tomorrow). She promises to escalate my issue and let's me pay to send me on my way. The warehouse guy did assemble our stroller for us so between him and Juli, that's why this isn't a one star review.
Amazing experience, I originally ordered my bassinet from target on June 28, and was told I would receive it by July 8th which I never did cause I then received an email saying the item was on a back order and I would now receive it between July 20th and August 5th. Today I received another email from target which is now a week before my daughter is due telling me that they no longer will carry the item and it has been cancelled.. I started googling the same bassinet and found it for 30.00 more in macrobaby. When I went to order the item said their were two available but this time I made sure to call first. I was very very impressed with the service I received by ms Rebecca Figueroa who went above and beyond to make sure my order was available.. Not only did she call me back in the timely manner she said she would but she personally went out her way to go to the warehouse to make sure my item was available.. Upon arriving their was one left. I received a phone call from her soon again telling me I have good news their was one left and I'm holding it for you and you can pick it up today.. I'm so greatly for her making my day and me having the complete set of graci nyssa for our princess to come.. This is what I call excellent customer service, thanks again Rebecca Figueroa for all your work and dedication to make sure I have what I wanted.. Your amazing..
Desagradable experience with this store and their 4D imaging. Bought a gift certificate for 4D image for a loved one and then they did not honored because of supposedly remodeling store.Never was this mentioned before I bought it.They didn't even try to look for other options. This is my first grandchild and they didn't even care how special this experience is for others. Sad because my daughter In law was buying other items from this store and now the family will not spend a dime here.Not welcoming! :(
The best place for all you women, wife and baby needs this store is super amazing, excellent services god bless them all. Fair pricing amazing
Despicable customer service through their Amazon store. I can not warn you enough to stay away from this horrific business. Luckily there are plenty of better options out there.
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