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Santa Claus House, North Pole

3.6
#1 of 63 in Shopping in Alaska
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Santa Claus House Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 3.5
723 reviews
Google
4.1
TripAdvisor
  • After visiting Santa Clause Village in Rovaniemi, Finland the previous Winter break, I was expecting to feel the same excitement and happiness when meeting Santa here in the North Pole, AK. Unfortunat...  more »
  • We knew it was closed as listed on the internet but wanted to see it anyway, really cute place and I bet it was awesome inside. We took pictures outside.  more »
  • We wanted to at least stop in and visit this place and their website said they were only open on Sunday due to the renovations. We made a trek all the way from Fairbanks on a Sunday to see it and they...  more »
Google
  • I love this store and so does my daughter!!! I loved the unique and beautiful things they sell there!!!!!! Only wish they had more available more helpful staff. Waiting to check out anywhere there can take a long ass time bc there's one lady doing everything it seems like. But otherwise i recommend visiting
  • Another must stop! A neat place to pick up an Alaska gift. High end to lower end products to choose from. And the fudge oh my goodness!!!
  • This is always a pretty cool place to visit if you are in the area. Some of the workers are pretty friendly, but others are not. I would figure that if they wanted this to be some kind of tourist attraction, they would get the best people. For instance, the lady that runs the fudge and coffee kiosk counter is not necessarily a very personable lady. Anyways, not a deal-breaker. If you are open Alaska, it's a great place to visit
  • I ordered three letters from Santa on November 21, 2017 two of those letters were going to the same address which have been verified that the addresses are the same. Two ofletters arrived timely, one that was to go to North Carolina and the other two to Illinois the second one that was supposed to go to Illinois in the same household never arrived. Today on December 15, 2017 I called and inquired they simply said they are not responsible for what happens to the letters after they leave the north pole and that they will send another letter but cannot guarantee it will be here by Christmas. I explain the devastation on the child's face when her cousin and her little brother received their letters from Santa and she cannot understand why she did not receive a letter from Santa. I asked about expediting the letter and they wanted to charge me $20, I told them that is unacceptable and I should not have to be responsible or have to see the sad/disappointed look on my niece's face because she did not get a letter from Santa. It's not about the money it's about the joy and seeing the magic in their eyes when they see a real letter from Santa addressed just to them! It's a special moment that you cannot put a price on. I received no help from the customer service line. The Santa Claus House says they guarantee smiles...but they definitely brought lots of tears of sadness. It was absolutely heartbreaking. They did say that they would send another but it wouldn't get there by Christmas the whole point of getting it before Christmas is the anticipation and the magic and the excitement of knowing that they are on the good list and Santa really is coming. I am so heartbroken for my niece and I will never order anything from this place ever again and I will never recommend anyone here. I am a single mom it's been a very tough year but I wanted to do something extra special to make this Christmas magical for them and for one of them it was ruined which made the other two children that were happy yet sad at the same time as they felt guilty for wanting to fully enjoy their letters and small gifts from the north pole since their sister/cousin did not get one. I know there are many good reviews here and as a first time customer ordering here was a big mistake for me.
  • Hot cocoa and fudge are FANTASTIC! This place is perfect year round but is even more magical closer to christmas. Perfect place to pick up souvenirs or gifts.
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Plans to Santa Claus House by other users

3 days in Fairbanks BY A USER FROM UNITED STATES July, popular PREFERENCES: July ATTRACTION STYLE: Popular PACE: Medium 4 days in Fairbanks BY A USER FROM UNITED STATES May, outdoors, museums, wildlife, popular PREFERENCES: May, outdoors, museums, wildlife ATTRACTION STYLE: Popular PACE: Medium 7 days in Alaska BY A USER FROM UNITED STATES March, outdoors, popular PREFERENCES: March, outdoors ATTRACTION STYLE: Popular PACE: Medium 14 days in Alaska BY A USER FROM CANADA June, outdoors, popular PREFERENCES: June, outdoors ATTRACTION STYLE: Popular PACE: Medium 7 days in Fairbanks & Chena Hot Springs BY A USER FROM UNITED STATES March, popular PREFERENCES: March ATTRACTION STYLE: Popular PACE: Medium 41 days in Alaska BY A USER FROM UNITED STATES May, popular PREFERENCES: May ATTRACTION STYLE: Popular PACE: Medium 7 days in Denali National Park and Preserve & Fairbanks BY A USER FROM UNITED STATES March, popular PREFERENCES: March ATTRACTION STYLE: Popular PACE: Medium 10 days in Alaska BY A USER FROM INDIA November, popular PREFERENCES: November ATTRACTION STYLE: Popular PACE: Medium 7 days in Fairbanks BY A USER FROM UNITED STATES November, outdoors, relaxing, romantic, wildlife, popular & hidden gems PREFERENCES: November, outdoors, relaxing, romantic, wildlife ATTRACTION STYLE: Popular & hidden gems PACE: Medium 3 days in North Pole BY A USER FROM CANADA February, popular PREFERENCES: February ATTRACTION STYLE: Popular PACE: Medium 9 days in Alaska BY A USER FROM UNITED STATES October, outdoors, relaxing, romantic, historic sites, museums, shopping, wildlife, popular & hidden gems PREFERENCES: October, outdoors, relaxing, romantic, historic sites, museums, shopping, wildlife ATTRACTION STYLE: Popular & hidden gems PACE: Medium 3 days in Fairbanks BY A USER FROM ITALY March, popular PREFERENCES: March ATTRACTION STYLE: Popular PACE: Medium
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