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CoCo Key Water Resort, Newark

(1.5/5 based on 90+ reviews on the web)
CoCo Key Water Resort is located in Newark. To visit CoCo Key Water Resort and get the most from your holiday in Newark, create itinerary details personal to you using our Newark vacation route planner.
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Reviews
TripAdvisor
  • We purchased tickets to the waterpark in advance that included food. The food was not available until mid-afternoon because they didn't receive their delivery. The reason was due to the snow. It has s...  more »
  • Had child's birthday here with about thirty guests ( adults and kids). Everyone loved it, and had a great time. Price was reasonable, and staff helped a lot. Very pleasant experience! 
  • Rooms we had both had roaches and outside the room were condoms and dirty toilet paper outside looked run down also charged card after they said we wouldn't be charged cause we left the same night we ...  more »
Google
  • Kids had a blast, and for their interests, we got as much bang for our buck as we would have at the "higher end" waterparks. Staff was friendly, although not knowledgeable beyond their immediate working location. Cleanliness, while not horrendous, left a little to be desired. Water temperature did not seem true to advertisement.
  • If there was something LESS than 1 I would submit. HORRIBLE! DON'T WASTE YOUR MONEY! Go to GREAT WOLF LODGE IN EITHER MASON OR SANDUSKY! I called one month in advance to schedule my daughters birthday party. CoCo Keys was closed, so I had to work with the hotel rep. who NEVER returned any calls! I finally went in and was met with two of the most unprofessional front desk workers, no smiles, nobody greeted me as I walked in and I stood and waited at the counter until one of them finally turned around and greeted me. I explained that I wanted to schedule a birthday party including a hotel room for Friday.They called out Bernadette. I explained the number of people, large party, date and was expecting a professional response, NOTHING! We scheduled the date and she gave me this flyer and told me to write down the dates. No pamphlets, NO explanations of what happens next. Two weeks out, I called to confirm, she NEVER returned my calls, so I kept calling FINALLY I spoke to her and she had my date wrong. 1 week prior, I called with the final count, I told her 17 and she asked her if we could please reserve the largest Cabana or area for a large group. When I arrived, they had NO large area, I had to pay for an additional 6 people because she NEVER offered me. I never booked the hotel room because it was not a part of the deal and I ended up paying almost $500 for a birthday party, where we were left in a room, dirty floors, the hot tub was filthy dirty and then closed because they discovered that a bird had died in the vent. The booking of this party was very stressful and unprofessional! The staff upon arrival were unorganized and did not appear to know what they were doing! I will compliment two people, Hunter and Taylor they were the ONLY two people who seemed to care about our group and helped me out! TERRIBLE TERRIBLE TERRIBLE!
  • The experience was ridiculous and I have been trying to get my charges correct for a week now! Poor customer service, rude U knowledgable staff, my room was double booked so they gave me an upgrade and then charged me for it! Found condoms in my "cleaned unused" room and a red ant mound outside on my patio. Never again if you paid me to go there!
  • I like the pictures of the water park. And this place looks WAAAAAAAAAAAAYYYYYYYYYY bigger than fort rapids. But fort rapids is permanently closed because of the bed bug situation and this made people get sick. So, sadly, fort rapids is gone FOREVER!😭😭😭😭😭 . But today, my mom and I are going to my mom's friend's daughter's birthday party.
  • Came to hotel went to water resort lady gave us wrong directions so took a while longer but got there pretty nice size indoor resort kids had a great time. Got back to hotel after coco key closed and dried off, my dad tried to dry off his socks with blow dryer and burned a hole in his sock and then the whole hotel electricity shut off for a bit. then staff seemed confused every time we asked a questions and nobody wasn't watching no kids at the resort. Then at night they closed the hotel pool early claiming because of weather even tho it was indoors. Hot tub could've been cleaner