MoMA Design Store, New York City

For items created to replicate or complement the art housed in the Museum of Modern Art, visit MoMA Design Store. A great place to shop for home items, personal accessories, or gifts, the design store features products created with good design in mind. Both functional and aesthetically pleasing, the items in the store make for useful household items, as well as travel memories. Every item for sale is reviewed and approved by curators from the museum. If you want to avoid lugging your purchases around, you can order online. Make MoMA Design Store part of your personalized New York City itinerary using our New York City trip planner .
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MoMA Design Store Reviews
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  • The store itself has some lovely things. But, this year it is, without doubt, the most disorganized store I have ever dealt with. As a member, I was offered a discount on my order. The Online Store would not accept it. The lovely person with whom I spoke on the phone to try again to place the order could not figure out to register the discount. She put me on with another nice person who promised to sort it out and has tried for days with no luck. Meanwhile, I received a full-priced order with an item I did not order included in it. AND I will have to,pay to return the item I did not order because no alternative has been offered. All of this has taken hours and hours and has been upsetting to me and to the nice people who work for the Design Store. They are frantically trying to sort out and new badly designed and faulty computer system. All of this has cost me time and money.
  • If you plan to shop at the MOMA design store, BEWARE. The products are great, but the online service is truly awful. This is my sad experience : I ordered Xmas gifts for the family on Nov 17th 2017, and selected “priority shipping”. Despite my repeated online requests, I received no updates on shipping status for 20days (tracking function was not working either). Finally, they deigned to inform me that my delivery would not arrive till MARCH 2018 (!) because 2 items were not available till then and the shipment had to be sent in one go! Huh? Whatever happened to flexibility and common sense in the modern age? So my kids would receive Xmas gifts 3 months late! The shipper claimed the website warned about the 2 back order items (if they had, I did not notice). And anyway, why sell back order stuff? Why not place a warning at the cash-out site, “your delivery may only arrive in 4 MONTHS TIME”? Why accept money when you are out of stock? Why provide a “priority” shipping function, when you are not able to deliver it? So I asked whether they could send the available items first and I pay the extra, they have ignored me. So if you plan to use this website, BEWARE.. else you may also - as I did - suffer disappointment, poor communication, and worst of all, unacceptable delay.
  • They charge a premium for shipping, and then use the cheapest possible way of shipping the item, which has Fed Ex handing the item off to your local post office - which in my case meant nothing but delay. Shockingly poor for a place of quality and one that handles quality merchandise. It just shows poor execution and disregard for customer satisfaction. Perhaps they might investigate the success of a company called Amazon that learned that a poor shipping experience leads to disappointed customers who do not return.
  • My friend visited this place and bought coster sets for me. The store definitely never checks the items for sale or the e-mails sent. One of the costers was damaged but they never replied back to me. I don't live in NY, so I have no choice but to keep this broken item. What a terrible customer service. I even contacted the maker company of the item, no answer as well. Skip this place if you are planning to buy a gift or souvenir.
  • Never in my life have I seen such poor customer service from any vendor let alone an established store. I spent 3+ weeks chasing these guys asking why my order didn't shipped (even tho it said "in stock & ready to ship") after failing to answer ANY of my roughly 7-10 emails I decided to call them, needless to say I spent almost 40 mins waiting for someone to pick up through the "customer service" option. Finally someone picked up once I called a "vendor" option and after explaining them the situation the woman that answered told me that customer service would contact me within 24 hours. That didin't happened. And after basically spamming their Instagram feed for someone to tell me anything about my order they finally replied my DMs,saying it was "top priority" and that customer service was notified and should contact me in no time. That didn't happened neither. Just found out my order was cancelled and still nobody can tell me what happened since I got my order number and everything seemed fined. I would highly advice to anyone thinking in buying anything from them to think it twice online unless you want to chase them around for some time all for in the end getting absolute nothing but your time taken away from you...

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