Harry's Shoes, New York City

3.1
Harry's Shoes is located in New York City. Plan to visit Harry's Shoes and other customer-reviewed, writer-recommended New York City attractions using our New York City online tour planner .
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Harry's Shoes Reviews
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TripAdvisor Traveler Rating 4.5
47 reviews
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3.1
TripAdvisor
  • Although a bit high in price they are professionals. With helping you get the correct shoes. That you want. Been around fir a while and they are an institution in the area. Good selection and nice ser...  more »
  • Harry's, located on Broadway between 83rd and 84th streets on the Upper West Side, is a quality-shoe lover's paradise. I salivate upon entering the store. The selection is unparalleled, as is the atte...  more »
  • We had the attentive and pleasant assistance of Dominick at Harry's Shoes. He was polite and creative in making suggestions based on listening to what it was that we were seeking. Knowledgable about f...  more »
Google
  • I came in with the purpose of finding casual shoes that would support my flat feet. Tom (shoe genius extraordinaire) approached me early on to ask if I needed help and directed me to the best shoes! He even brought me additional pairs of shoes from the back room that he felt would be helpful after I described what I was looking for. I am super happy with my experience here and highly recommend Harry's Shoes. Absolutely wonderful customer service and quality shoes. Thanks so much!!
  • Great selection, great service - that was my experience. Khan was the salesperson helping me when I recently bought a new pair of work shoes. He applied no pressure - helped me try on five or six pairs and encouraged me to take my time. Turns out the pair I bought were too small, and Khan and the store manager were totally helpful in swapping me out for the right size, even though I had worn them for a day. Charged me a small restock fee which in my view was totally reasonable.
  • I called them today because I could not get a order to go through online with them. The lady that answered was rude and said, hello, I then said hello and she said I'm going to need you to get your mouth off the phone because you sound like you are in a bottle. I am getting over the flu but I did Not have my mouth over the phone! I made 2 calls before this one and they heard me fine. She had then told me she would look to see if they had the shoes I wanted in stock, they didn't so she started to get my information and was going to have them ordered and shipped to me, great I said. She then tells me the total is over half the price on their website, so she told me that she would talk to a manager and call me back. About 5 minutes later a man Brian called me and said the associate talked to him about the shoe price, and he told me sorry but we are unable to order that shoe for you, I did not understand why they could not order them. He gave no explanation which was very rude! Not even a we can notify you when we have it back in stock or anything! This is the last time I will ever order from them! I had ordered from them 2 previous other times and the soles kept falling out of the shoes but they were comfortable so I kept them.. it's too bad because I will being telling all of my co-workers about the bad service, I was promoting them before but not now after them being so rude. That's bad business!
  • I was assisted by a man named King this week. He was helpful, affable, made suggestions, put no pressure on, completely professional. His supervisor, Ellie, suggested I write a commendation here. He was great and she was extremely helpful as well.
  • I went in b/c I wanted to try to support local business. I bought boots that i was not sure about and mentioned that I'd try them out in the house for a few days. The salesman said nothing. I was unaware of the store policy of NO RETURNS FOR REFUND! I would have never even guessed they still use a policy from the 70s. It is posted at the checkout but I was trying to keep an eye on my 6 year old son who was running around the store. Needless to say no one ever mentioned it to me and now I'm stuck with a store credit. If you go in make sure you know this policy. Or better yet, order from Zappos.

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