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Adorama, New York City

3.6
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Adorama Reviews
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TripAdvisor Traveler Rating 4.0
48 reviews
Google
3.7
TripAdvisor
  • This is a large camera store on 42nd Street and a hub of activity. There are many staff members to assist should you need help. We were fortunate enough to deal with Josef who was very helpful and we ...  more »
  • I purchased a used lens out of print and in excellent condition as described and I was fast delivery within three days. Of course you have to pay the customs fees, but this was already expected. The company was always on time to respond to emails and so overall I can only give a very good rating.
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  • If you love cameras you will cream your jeans here. They got everything and I love the costumes some of the employees wear.  more »
Google
  • I purchased a Sigma lens from Adorama when I was in NYC a few months ago, which was a pleasant experience. The sales employee who helped me (William) was businesslike but knowledgeable and helpful. The store is relatively small but clean and certainly not short on merchandise. It makes B&H look like a bit of a zoo, but both are quality stores in their own way. The reason I decided to leave a 5 star review was not because of my first purchase but because of my second one: an online purchase of a Nikon-refurbished D7200. I decided to penny-pinch and chose standard shipping, even though I was cutting it close with my upcoming vacation. The original UPS date of arrival was delayed once (they do seem to have more than the usual issues with UPS), but the camera still arrived in great condition within the stated 10 business days - 2 days before my trip. When I tried to charge the battery, however, it wouldn't charge. I immediately called Adorama and explained my situation to Salvin D, who had sent me a confirmation email for a replacement charger with free overnight shipping almost before I could ask. While they couldn't overnight me a new battery (a UPS restriction), he put me in touch with Nikon support to try to troubleshoot the issue. The charger arrived the next day and solved the issue, and I got to take some great shots on my trip. Thanks for the excellent customer service. I'll be shopping with Adorama again in the future.
  • I have bought a couple of lenses from the store, via phone in the distant past, and online in more recent times. The pricing is as good as you're going to find anywhere for u.s. specific ( as opposed to black market, grey market, or imported product not meant for sale in the u.s.) product and often times they have specials where you can get a couple of extra accessories or an extended warranty included in the price. The product always ships on time, and arrives in perfect condition. I did once have to return a lens ( the lens itself was fine, but it didn't suit my needs as I thought it would) and the process was as easy as it could possibly be for a mail-order shop.
  • Back in May or June, I saw an add for a Nikon D750 with the 24-120,, f/4 lens, MB-D16 battery pack and a bunch of other stuff for a very good price. By the time I was ready to pull the trigger and buy the package, it was gone. I asked if and when it would be available again and it was explained to me that Nikon basically sets the price and they weren't sure when it would happen again. Someone else (not an Adorama employee) said he wouldn't be surprised to see it pop up again around the holidays. Well, there it was just before Thanksgiving. This time I didn't wait and placed my order. This was my first purchase from Adorama so I didn't know what to expect or how they operated (only heard good things). I placed my order -- opting not to pay extra for expedited shipping because Adorama was already offering free standard shipping -- and waited a couple of days before checking on the status. When I did, I noticed it said "processing, pending verification". Not knowing what it meant, I sent an email to Customer Service asking if there was something I forgot to include or if they needed additional information. Ricardo responded saying he doesn't know why it's pending. He did say there was a shipping delay from the warehouse. He said there was no reason for it to be delayed, so he upgraded my order to next day at no charge! I wasn't complaining, I was just curious. That was above and beyond anything I could have expected. Thanks Adorama, and thank you Ricardo.
  • Website was easy to use. Fast delivery. Product had been siting on their shelf for over a year and was no longer under manufacturers warranty. Called Adorama, they told me it would 2-3 business days before they could contact the manufacturer. Recommend I call the manufacture to speed up the process. I call the manufacturer (Lenovo). They told me they can't extend the warranty without the serial number being on the receipt. I recommend not purchasing items from Adorama without first confirming the items is still under warranty and making sure they provide the serial number on the receipt. If Adorama can't get this resolved in a few days, I'm going to file a complaint with the NY AG and return the item.
  • Happy with my camera purchase from Adorama. I was helped by Daniel Gee, who was very patient with me. He was also knowledgeable and was able to guide me on what camera and lens to buy for my needs and within my price range. This was my first time buying a camera so I really appreciated that. The store was closing in 15 minutes and he assured me that the store will not close until I'm 100% confident of my purchases. There is also a 30 day refund on all new products unlike other stores and with my Nikon camera purchase I received a free bag, memory card, cleaning kit, and a editing program for the same price that other stores were selling the Nikon camera. Thanks Daniel !

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