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Very nice store with nice furniture displays. Large selection of furniture with many brands. However, it's so large I found it too overwhelming. more »
Huge, clean, bright, and friendly! I actually feel like I need a map in this store. Every type of look and feel for any room in your house. Plus a restaurant! more »
Purchased a leather sofa at Jordan's 18 months ago and it's showing tremendous wear and the leather is actually wearing off. I also purchased the leather cleaning kit and have been maintaining the lea... more »
Never buy their insurance/warranty thing.. it is a fraud.. they keep telling you that it will cover any problem with stains and cleaning and all that.. but the truth is that it doesn't.. unless you call instantly when you get a stain, they won't cover multiple stains claiming that it is your problem that you didn't call on the spot!!! THEY DON'T COVER ACCUMULATIONS.. so funny!! so it is better for you and them to call them daily than to call them once after you get accidental couple of stains! does this make sense to anyone???
We always come here for the iMax 3D theater. The seats are crazy comfy due to the memory foam. The "butt-kickers", aka the personal sound boosters, really help with the movie experience.
We bought so many furniture from Jordan like dinning table,Sofa,Bed and carpet.The Sofa which i bought from Natick with protection plan is now time to share that they did not change which we wanted even there is a coverage for the same.It took around three month to send a technician to my house.He brought wrong parts for the back of sofa not the cushion but we claimed for the seats(cushion).He did not took it back but changed it(back).We were not satisfied that time because he changed the wrong parts leaving the actual seat skin replace.Today they called us a week after the event to pay for the cushion cover if we wanted.They are charging $ 190.00 for seat skin(cushion).We are decided to buy as we do not have the options.We paid and waiting for the material to change by ourselves.The thing is that at the time of buying the sofa they motivated us to take the coverage and we did the same.Today we feel that it is a kind of cheating the customer so far. thank you
I Bought a Bedroom set 4 years ago. it included 2 night tables with light on the bottom for bedtime. Since that time one night table had to be serviced 4X. The same night table over and over. Today when I called they told me the warranty had expired and the last time they came was for a courtesy call..If this has happened 4x in 4 years why is there no Lemon Law?. They told me it would cost $79 for one of their guys to come over and diagnose it and then extra for parts and labor. I've bought a Living room set from them, a dining room set from them and mattresses from them.Where the hell is the CUSTOMER SERVICE, Time to look at other furniture stores
I had a great experience shopping here! They have a variety of furniture for different budgets. If you're shopping for sofas, ask them to take you to the outlet area (it's in a backroom environment). They have new furniture there at very reasonable prices. I would definitely consider returning here for future furniture shopping!
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