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Jordan's Furniture, Natick

(3.2/5 based on 85+ reviews on the web)
Jordan's Furniture is located in Natick. Put Jordan's Furniture into our Natick vacation generator to see other points of interest to visit during your vacation in Natick.
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Reviews
TripAdvisor
  • Huge, clean, bright, and friendly! I actually feel like I need a map in this store. Every type of look and feel for any room in your house. Plus a restaurant!  more »
  • Purchased a leather sofa at Jordan's 18 months ago and it's showing tremendous wear and the leather is actually wearing off. I also purchased the leather cleaning kit and have been maintaining the lea...  more »
  • Very large furniture store with will laid out 'rooms' that allow easy access. Helpful staff with knowledgable recommendations. Purchased living room furniture in fabric of our choice ( will be custom ...  more »
Google
  • We purchased a mattress at the Natick location and had a wonderful experience. Jim theophile was very professional and helped us select the perfect mattress for my wife and me. The delivery people were professional and accommodating. All in all it was a wonderful experience.
  • Tremendous place to buy quality furnture. i bought a Temperpedic and salesman Bill Reynolds couldn't have been more helpful and knowledgeable. Delivery was a breeze, and the guys even put little stilts under the slats that sit under the boxspring because my staircase is narrow so the box spring has to be in two pieces (called splits). No more worry about sagging in the middle. I used to put hardcover books under the slats to prevent this. No need for that now. Overall, a very impressive team at Jordan's -- great communication, fast delivery. Impressive. A+++++
  • Not customer friendly. I bought a mattress from Jordan's in 2002 and it was a good experience. I finally found the time to get out and replace it after I did two years of research to prepare me for buying a mattress. I decided to check out Jordan's again. But unfortunately I hadn't researched enough to know they didn't carry the mattress I wanted. When I asked for that mattress the salesman didn't tell me they don't carry it. I got caught up in the sales experience and ended up with the wrong mattress. I can take the blame for not looking out for my interests, so lesson one is a salesman does not have your interest first. Then I saw a similar mattress to the one I bought at Jordan's for more than $200 less at another store. I definitely had buyer's remorse but I figured I was stupid so I'd have to live with it. Then the first time I changed the sheets I felt something strange and then realized the white filling was coming out where it had been gashed for about 2 and a half feet (I hadn't noticed it when I first put on the sheets because there was no color contrast). I assume this happened when it was opened from the plastic at delivery. My back and forth with customer service was an ordeal but they agreed to replace the mattress. That wasn't what I wanted. I wanted some money back to keep the defective product because ultimately I want to go buy the mattress I want. I had to acknowledge replacing the mattress was a solution but then I was stuck with delivery on their terms not when it was convenient for me. The loss of a much needed vacation day to wait for delivery of a mattress I plan on saving money to replace was too high a cost for me. This and a bad experience buying a couch from another company has me never wanting to let go of my hard earned money on furniture again. I certainly will never throw away money at Jordan's again.
  • Start to finish was a positive experience. Each time I called, I got to speak to a live person and not a machine. The price was perfect and the customer service was outstanding. I will definitely think of Jordan's for my next purchase.
  • I went with my daughter while she picked out a mattress, I was so impressed with Mike Hennessey and his knowledge and how he helped her find the proper mattress. I asked if I could take advantage of the sale and he said yes, he gave me the information and said think about it and come back before the sale ends. I went back and Mike was not there but Patrick was and he also was a great help and very knowledgeable and I found the perfect mattress for me. Great job!!! The delivery people were very kind, pleasant and did not take any time at all to get the bed set up and they were out the door. Great job!!!!!! Thank you all that helped me.