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Prime Luxury Rentals, Miami

4.7
#43 of 81 in Outdoors in Miami
Prime Luxury Rentals is located in Miami. Plan your visit to Prime Luxury Rentals and a wealth of other attractions, well-known and undiscovered, using our Miami road trip planning app .
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Prime Luxury Rentals Reviews
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TripAdvisor Traveler Rating
75 reviews
Google
4.7
TripAdvisor
  • September 25, 2017
    I liked a lot the complete experience!!! The captain and the waitress were top of the line on the service. They recommended us a fantastic restaurant with an excellent view!!  more »
  • September 15, 2017
    Came from New York with my company and we had an amazing business trip with all the team! Will highly recommend prime luxury rentals to anyone! We rented the 62' Azimut with jetski included  more »
  • September 15, 2017
    Thank you Prime luxury rentals for the vip service and the amazing yacht! we will come back in December to rent another boat and use the credit that was given if we rent the second time! Thanks again  more »
Google
  • June 27, 2017
    Would give this company zero or negative stars if I could. Completely completely completely disappointed me. What should have been a 30th birthday spent on the yacht I booked (and paid for) a month prior, turned into my family standing on the marina with all the food, beverages, cake, decorations etc being told we wouldn't get to sail, literally moments before we were supposed to board. Days prior I confirmed with Juan everything was good to go. When I arrived to marina I called Juan and he assured me that I could board. When we tried to board, a person on the boat tells us "this boat isn't going anywhere today." The reasons for why we couldn't sail kept varying. At first it was mechanical problems, then it was the amount of people we had (I did offer to remove some guests, but apparently this wouldn't help either), then Juan Garcia told me he believed the boat owner just wanted to take it out that day (are you kidding me????). The fact that I found out there was an issue BEFORE Juan knew anything is beyond me. I was extremely disappointed with Juan Garcia's lack of organization and customer service throughout this whole experience. Most texts or inquiries I had for him would go hours or days without a response. At one point I even asked if there was someone else I should be speaking to because of how hard he was to get a hold of, but he assured me he was my point of contact. The embarrassment I felt to have to turn everyone away will not be forgotten and can't be undone. This wasn't a spur of the moment trip. It was planned months ahead and every detail, including invitations, food, decorations were well thought out. This was supposed to be an 11am charter on a 70' yacht. The solutions I was offered were to sail on one of their 55' boats (nothing in comparison to what I had booked) or wait 5 hours to board a different 70' at 4pm. Basically grab all of our things find somewhere to put all my family and the food for the next 5 hours. Both completely unacceptable solutions. The email we received the following day was almost laughable. After all I have written I can't even begin to express my disappointment and sadness for how this day turned out. Prime Luxury Rentals, and especially Juan Garcia, are INCOMPETENT and I would not recommend to anyone.
  • June 27, 2017
    I was planning my birthday for a long time with some close friends and Prime Luxury Rentals was definitely the best option. The yacht we rented was fantastic, the crew gave us a great service and Juan was helpful throughout the whole process. It was without a doubt my best birthday, would repeat it and recommend it at any time.
  • May 9, 2017
    The caterer that they use is great. The crew from the ship was awesome as well. We were promised a boat which they ultimately couldn't deliver but were willing to upgrade us to for a difference in price. Totally unacceptable because we weren't notified of an issue until 2 hrs before we were to depart. And they refused to comp the upgrade. You could imagine how upsetting this was. They explained that the damage caused them financial hardship as well and that all of the other boats of the same size and type were booked. Ultimately, we came to a midpoint in price difference and set sail. We had an amazing time with the crew and owner they provided and got a bigger better boat and ultimately my mom said that it was the "Best Birthday Ever!"
  • June 27, 2017
    Incredible experience! We traveled to know Florida and my cousin recommended we take a yacht, as we traveled from Argentina 4 friends. The crew ten points, the yacht incredible and the service equal. The next I want more days!
  • June 10, 2017
    Amazing and unforgettable experience! Brought us our best day of the summer and will definitely book with them in the future. We couldn't have asked for more! Book with them and you will not be disappointed

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