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Root Candles, Medina

4.2
#2 of 8 in Things to do in Medina
Since 1869, Root Candles of Medina, Ohio, has been an industry-leading, family-owned company renowned for innovative ideas, aesthetic enhancements and the highest standards of quality. Now in its fifth generation, the Root family continues to extol the virtues of honesty, integrity, and diligent craftsmanship. These qualities were exemplified by Root Candles founding father and American original, Amos Ives (A.I.) Root. His tradition of excellence, along with a genuine commitment to customer satisfaction and service, defines and fuels Root’s strong brand loyalty today.

Root Candles devotion to purity, honesty

and quality is renowned. Each Root candle is carefully handcrafted using processes mastered through five generations of craftsmanship combined with the latest in manufacturing technologies. The results are pure and simple: Root Candles are highly regarded for complex bouquets of subtle fragrances and sophisticated color palettes, important factors for discerning candle lovers. Today, Root Candles can confidently lay claim to making "the best candles in America."
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Root Candles Reviews
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TripAdvisor Traveler Rating 4.5
96 reviews
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4.4
TripAdvisor
  • Daughter had been wanting to visit for a very long time. No longer lives in town. We came to Medina for a dinner and she wanted to go to Root Candle. Very clean and the building is old but interesting...  more »
  • Enter Root Candle and leave your cares behind. It's such a happy place to be! No matter where you look you'll find something beautiful and interesting. There is so much to see, not just candles. When ...  more »
  • Checked out the Root Candle store for the first time with some friends. Really nicely decorated with a lot of holiday ideas, not just candles. The outlet store did not have quite the deals I would hav...  more »
Google
  • Love this building and company. As soon as you walk in the door you are hit with an amazing aroma from the candles. The colors and scents are wonderful. There is a cafe. It wasn't open when we went but they sell soup and dip mixes. Tons to check out and smell!
  • It is difficult to criticize an institution like AI Root because everybody in Medina knows and loves them, but they do seem to take advantage of the town's goodwill. For example, I went to return a defective item and a gift that we chose not to give. Yes, the clerk allowed the defective item but told me that seasonal items (i.e., Christmas) could not be returned; all sales were final. The salesperson also pointed out the statement on my receipt. Yes, it was there. My complaints are based on store selection: every year there seems to be less items for sale and the floor space decreased. The return policy seems unreasonable. A more customer-friendly approach would be to issue a voucher for the amount. In that way, a customer could purchase something else at another time. Everybody wins here, too, because the store keeps the margin and has the promise of a future sale from a satisfied customer. It seems that Root is loosing its customer focus; I hope that they can regain it.
  • I've only looked at the candles so am unable to speak to the rest of the store. Candles are what they were founded on though, and they do an excellent job. There is a large selection and different sizes for every scent. After taking them home, they burn well and have a nice, strong (but not to strong) smell when not burnt as well. The staff was kind and helpful both with questions I had as well as during checkout.
  • My wife loves to go to Root Candle. Beautiful displays, tons of candles to smell, and unique gifts. Staff is always friendly and helpful. I also love the fact that this company is Christian based. In a world that has gone to Hell in a hand basket, it is nice to do business with people who serve God proudly.
  • Huge selection of very high quality candles, gifts, collectibles, gourmet foods, honey, etc. Priced higher than the department store variety, they reflect the quality and fragrance provided. Helpful and knowledgeable staff. Also, an outlet store on the East corner of the main showroom.

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