American Girl Place, McLean

4.4
#5 of 11 in Things to do in McLean
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American Girl Place Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.5
47 reviews
Google
4.3
TripAdvisor
  • Makes your daughter feel like a special princess! Great place. Fun, easy, quick birthday parties in expansive side room.  more »
  • Had to make a stop here on a quick trip to DC, our daughter had one of her dolls hair done at the salon. The staff was great, the store was well put together. Due to the nature of Tyson's Corner Cente...  more »
  • Staff wasn't very attentive. We've visited 6 AG stores and this is saddest one we've been to. The stock was low in most size L and XL clothes. A bit disappointed as my daughter had been saving since T...  more »
Google
  • The store is well organized and a paradise for kids that are into this stuff. The staff was knowledgeable and friendly to help with the shopping experience. The dolls and accessories are a bit expensive but the quality of the product is really good.
  • I brought my 5 year old daughter and her friend to the American Girl Store for her Christmas experience. She got an American Girl doll for Christmas and so I told her we would drive 2 hours to the store to get her doll’s hair done and ears pierced. The store was bright and clean. My daughter was in awe. We walked around to pick out outfits and accessories before going to the spa. However, no one who worked there was very friendly or cheerful to my daughter or her friend who came with her. The salon customer service rep looked at my daughter’s doll and said “pick a hairstyle from this page.” It was very cold. The employees did not present like they enjoyed kids, their job, or being a part of what was supposed to be an amazing experience for my child. I expected the employees to be sweet, kind, happy, and maybe even kneel down to talk to my child on her level or say something nice or kind about the doll or how the doll and my daughter looked alike or something encouraging. The whole experience was very flat and cold. I was severely disappointed that I drove 4 hours round trip and spent almost $200 in the store to be treated so coldly by the employees.
  • A super fun birthday experience in the cafe. Get the birthday package, it's worth it. Kids loved the experience.
  • After the registers had an error while processing my purchase, several staff members worked too resolve the issue, and were very helpful and courteous throughout. After everything was resolved, I left with my original purchase, as well as a complimentary gift bag. I would be doing many people, my daughter most of all, a great disservice if I did not rate this store 5 stars. We love it here!
  • Nice and organized store. They sell dolls, and accessories. They also have a cafe, and the food is pretty good! Nice service too.
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