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Sunset Zoo, Manhattan

3.7
#2 of 6 in Things to do in Manhattan
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Sunset Zoo Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 3.5
149 reviews
Google
4.4
TripAdvisor
  • It has a variety of animals and the facilities for the animals are well planned and constructed. It is nicely landscaped which always adds to my enjoyment.  more »
  • i wouldn't call this a ZOO IM uset to bigger zoo like the one in washington d.c Overall a clean area  more »
  • We are new to the area and needed to keep our older kids entertained while waiting on movers to arrive. Decided on an impromptu Sunset Zoo visit while driving around Manhattan on a Saturday afternoon....  more »
Google
  • Both the animals and the zoo were great! The walking paths are more like little nature trails so that is super cool!
  • The zoo itself is great and we love it. Not too big lots of shade, bathrooms could be better though. Great for small kids with a playground and superb gardens. We also love the day camps they offer. The rest of this review is about the daycamps: Unfortunately despite being polite and nice, to them, they lack the propper training in customer service and in dealing with problems. Some of he people there help work on the parks and rec website specifically Tammy Jones. On several occasions the system they use to book classes came up with an error that said that the age range for the kids was wrong - this happened in 2014 and now in 2017 - even though it was correct - for example I tried enrolling my daughter in zoo camp when she was 9, and the class was for 8 - 12 yr olds. I reported it and she was extremely condescending, talking to me as if I had never used a website and telling me I had not entered the birthdays. I told her many times that I had, but she insisted that I was at fault. The propper response would have been to say : "I am sorry you having these problems m'am and I will check in to see if nothing is wrong with our system". In the meantime is there any way I can help you register manually?". Instead she said "well you did not enter the birthdays and you even have the kids in there twice you really should not do that." When I told her that I had entered them twice because I could not see birthdays after saving, and that I wanted to be sure - she said that was not true. Even after sending her screen shots it was all my fault. Then she hung up. I called back and asked her what to do if it happens again - she said it won't - when I pressed her she became even more hostile. She has hung up on me 3 times now in 4 years and i was being calm, not shouting, or being rude myself. Noone knows why she is unable to deal with problems, frustrated customers, and why she consistently is condescending or unable to reply to questions (like when I asked her whom to contact if it happens again, she hung up) - but it has happened so many times now, that I just dread talking with her. Some of the other parents are having the same problem and we hope she retires soon....or that they fix the parks and rec site to work properly soon! The other thign we find SO frustrating at the zoo is that they seem to have no concern for the environment. Every season we have to photocopy all our registration forms, r re-fill them out (10-15 sheets) and hand them in AGAIN - they apparently do nto KEEP FILES but throw everything out and start again every school year and every summer. They say it is the accrediting agency that requires paper, but there is NO ACCREDITING AGENCY listed - confusely the Discovery Center does not require this. Some one there is very backward and does not know about Pdf's....keeping files...they could have a from asking "has any of your info changed"....apart form that we still love the zoo - the animals and program - but on the admin side the place seems to be a disaster.
  • Up close with the animals, great variety for zoo size. Would come back again!
  • Been going here for forty years always a great time!!!!
  • Very fun small activity for my family!

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