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Pier Village Management Office Reviews
Pier Village is an extremely popular destination for locals and tourists. The Boardwalk used to be the main draw. But with so many restaurants and shops, there is tremendous interest year-round. Parki... more »
The Long Branch Boardwalk is the last boardwalk to be repaired after superstorm Sandy. It is almost a mile of beautiful boardwalk and is perfect for running or walking. more »
We visited Pier Village yesterday in hopes of trying Faustini Winery but sadly the hours according to Google were wrong and the place was closed when we arrived. We still enjoyed checking out the rest... more »
I am an executive consultant and have to live and work in the area for a client. Before moving into Pier Village, I made sure that I could pay my rent via credit card. (For me this is important. I have my credit card automatically linked to my business expenses). Everything was going well. Then three months after I moved in, they changed the policy. Now, everyone paying my credit card will incur a 'convenience fee' of 3%--thats an additional 63$ on top of my rent! That is one hell of a 'Convenience Fee'. The change in the terms of payment makes very little sense to me. I have seen small fees for using a credit card...a long time ago. And those fees are typically from very small companies. A 63$ convenience fee, is an additional revenue stream for them--not an administrative fee. And the change in the terms of payment is not appreciated nor fair. Max
Unfortunately, I have shared many experiences with those who have commented below. I wish I had read these reviews before signing a lease. If I could give this place 0 stars, I would. Referring to these as 'luxury apartments' is downright fraudulent -- Since when do white tile, ancient appliances, and formica countertops constitute luxury? Don't be fooled by the images they use for marketing. These are not what the apartments look like. I cannot emphasize this enough. Pier Village does allow the option of putting in wood floors and updated appliances through their contractors, at a cost. Keep in mind you can never own these apartments, only rent. Nicely done Pier Village - you have managed to convince people to actually pay for the remodeling of your apartments that you will then rent out to the next tenants at a rent increase. Maybe if all of your tenants opted for the upgrades, your apartments would actually look like the pictures depict. Management is literally non-existent. Your only option to escalate issues is to go through the leasing office. Herein lies where 90% of my issues stemmed. Dealing with the women that work in this office is painful to say the very least. They seem well enough before you sign the lease, but prepare yourself for the bait and switch. The women who work in this office are quite possibly the nastiest people I have ever met. I truly believe these women are nasty simply because they enjoy it! Nicole Guilford, Senior Leasing Manager, had the audacity to accuse me of lying because Rachel Kolchein, another manager, granted me an extension on the lease. Apparently Nicole wanted to back peddle and deny the extension. Rachel told me she did not remember any such conversation where she said I could extend the lease. Thankfully I had an email from them approving the extension a week prior to this call. I really don't know where these women get off treating people this way. It's as if they believe they are better than you. Please don't ask me where simple leasing office employees get a feeling of such high importance. It is laughable. I believe they get away with most of their disrespect and ineptitude because there is no skilled or knowledgeable upper management, therefore there is no one to check their attitude or behavior. From a business perspective, this struck me as absolutely absurd. As for maintenance, what an utterly sick joke. One extremely cold night in January, our heat broke when it was 20 degrees outside. We called emergency maintenance around 6 PM. We waited until about 8 PM to hear back. When we did not hear back we called emergency maintenance again where the girl on the other line took down the details of our broken heater yet again. We waited again until about 10 PM. At this time, we finally realized that no one would be coming to fix our heat. I sent a note to management letting them know that we would be staying in a hotel that night as the drop in temperature within the apartment was unbearable. We never heard an apology or any word back from management. I sent another email to management stating I would be withholding rent until the heat was fixed. Shortly after someone from maintenance appeared to fix the heat. This is not even the worst experience with the maintenance crew. The worst would be when I discovered a member of maintenance entered my apartment without consent and actually stole personal items. I have never felt so completely powerless. An employee violated my personal space and stole my property, and having had zero success with management I was at a loss. My only recourse was to simply forget about it and move on. On another occasion, a member of the maintenance team was terminated because he allegedly rented vacant apartments to vagrants on a nightly basis. He would allow them entrance to a vacant apartment, as he knew the locations of those which were unoccupied, and collect money in exchange for the apartment for the night. I must stop myself here as I could go on forever. Renter beware.
Although the apartments and atmosphere are beautiful, the management system is absolutely horrible at Pier Village. I lived there for three years and dealt with the most horrifying things and when it was time to move out, it was even worse! They basically harassed me to get my papers in to notify them of moving out and they tried to say that my carpet was damaged from "walking" for the past 3 years - walking! And that it would cost $800 - $1000 to replace. I had to fight it, be sure to have your voices heard because they try to nickle and dime EVERYTHING -- watch out. I wouldn't recommend living there unless you are up for constant aggravation and being disrespected.
If you want to go to a laid back, yet fun, boardwalk, then this is the place to be! This is not your typical boardwalk; Pier Village is filled with plethora of various types of restaurants, shops and even clubs! The walk is absolutely pleasant and the views of the beach are great all around. Hop in your car and enjoy your time at Pier Village. Fun for all ages!
Pay to get on a beach?!?! I find that hard to digest. Hardly a good enough beach to pay for and let alone 7 dollars. I just think beaches are for everyone to enjoy. Nature shouldn't be a payed attraction. Sigh!!
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