Visionworks - King Of Prussia Mall, King of Prussia

(650+ reviews on the web)
Shopping Mall Shopping
Indulge in a little--or a lot--of retail therapy at Visionworks - King Of Prussia Mall, the biggest mall in the country by leasable retail space. The two-level shopping center boasts over 400 stores, three food courts, and a movie theatre. Built in 1963 originally as an open-air structure, the mall has since grown exponentially and today is fully enclosed. A popular tourist attraction, this bustling mall features everything from budget stores to very high-end luxury retailers. The mall is so large that some stores have more than one location within it. Take a look at our King of Prussia family vacation planner to schedule your visit to Visionworks - King Of Prussia Mall and learn about what else to see and do during your holiday.
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Reviews
TripAdvisor
  • Wow, this mall is huge and will take a full day to completely browse the many different retail establishments it offers. It is well maintained and has a full food court as well as eateries throughout ...  more »
  • Staff was awesome, but hostess was rude and disrespectful. My food was cold but the girls enjoyed their food.  more »
  • This is a huge mall that will take all day or several trips to cover thoroughly but you can find almost anything you need at this sprawling place. It's a good mix of high-end stores and regular stores...  more »
Google
  • I came in for my eye exam for the first time, and everything went smooth. I asked if I could order my contacts but the girl said I could order through 1-800 contacts instead of offering to order the contacts for me. I called back the next day after I realized the 1-800 contacts was out of network which was fine. When I called back and tried to order my contacts a Christie answered the phone and she was kind of rude. She told me I had to come in to the store to order. So I called back because I had feeling that wasnt the true and a nice man answered the phone and said that I could order over the phone. I'm confused why the woman said I couldn't. I am currently waiting on the doctor to sign off on my prescription and I have t heard anything yet. I won't be coming back here.
  • I love this Visionworks! Doctor and staff are always friendly, they keep me updated on when my contacts and/or glasses will be ready, and they always have appointments available within a week. Our entire family has been patients for a couple years.
  • Definitely agree that they need better employee training. I had two pairs of glasses made (which took me two weeks) and stopped by a few month later to get one pair adjusted since the fitting was not perfect from the first place. They told me to wait and just assisted with the paying "patient". When I asked if I can get help after waiting for 30 minutes, the employee said patients come first and if I don't like it I can go to other places. Right, I can always go to other places to buy glasses that offers better customer services by well-mannered employees. Don't bother with this place.
  • Wow...worst experience at a Eye Dr ever. Most times I don't bother posting a review, I just don't go back and they lose my business. They have absolutely no idea what they're doing. The Dr was ok, seemed personable once I got in to see her, but it was the shortest eye exam I have ever had in my life (and I am not young). It was a simple "You're prescription hasn't changed" after a 3 minute exam. In the end, I was given 2 types of contacts and was told to call back when I had decided on the contacts I wanted to purchase, to ask directly for the dr or I could leave a message. That was not the worst part...it was the people that work there. One was completely clueless (in drastic need of training on both customer service and the product he is handling). After spelling my 5 character name for the 3rd time, then being asked if that was my 1st or last name, I asked if I could just leave a message for the dr. with my contact choice. "No, the dr will call you when she is done with her patient". This was in the morning. Its now getting to the end of the work day, so I call back, this person was just plain rude when I called. After the 3rd call, I asked if she could confirm the message was received. Response was "the doctor is seeing patients now, and will call you back when she has the time". I just wanted to make sure she had received the message. I waited until the next day to call yet again as I had not yet received a call back. I was put on hold for 15 mins, then the dr came to the phone. Again, the dr is very nice, and I was able to tell her of my decision. Now, I am having a hard time getting there to pick up my contacts, and call to ask if they can ship them to me. "No, we can't send them to a residence"...what???? since when? I have been getting contacts shipped to me for years from other eye drs. I had gone to a different Visionworks in the past, in Exton, PA. They were wonderful. If I decide to stay with a Visionworks, it will not be the one in the KOP mall. I will travel further to get there.
  • Decent glasses selection. All employees not on the same page. They apparently don't know their own policy. Need better training for employees. I was aggravated the whole time, as was family when they went.