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Fantasy Lake Water Park, Hope Mills

Categories: Water Parks, Water & Amusement Parks
Inspirock Rating:
2.9/5 based on 40 reviews on the web
Fantasy Lake is based out of a 6 acre man made lake with a clean white sand bottom surrounded by beautiful white sand beaches. Enjoy dozens of activities in and out of the water. Fantasy Lake Water Park is fun for the entire family!
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  • Spring fed water. Beach everywhere. Picnic/bbq areas all around. Public bathrooms are clean. Lifeguards float around in kayaks. Kids have to take a swim test to prove they can swim unsupervised. Overa...  read more »
  • Fantasy Lake is a good time for the whole family. A good alternative to driving all the way to the coast. The water is pretty clean and warm. So if you like colder water you may be upset. They have pl...  read more »
  • Love this place, we and are neighbors went up there when we went and between our kids we covered the ages of 14,13,11,9,2 and 3 month old. There was something for EVERYONE, kids section is awesome, ev...  read more »
  • Terrible customer service. We came from out of town and decided to try the Lake. We were considering it as a place for our church network to use for youth outings this summer. The staff was ridiculously rude and oblivious and actually quite rude. The customer service representative Sarah refused to be quiet long enough to hear our complaints and our request for remediation. Very insolent, childish, ignorant and belligerent attitude that she displayed towards our family. This is by far the worst experience I have ever had in visiting local attractions.
  • Great place for family time, birthday parties and grilling out. We donate bloodbat the Capeb Fear donation center every summer and get 4 free tickets each and thats how we pay to get everyone in for a party. Or be able to go at least twice in the summer.
  • This place used to be fun, we have gone every year for the last 3 years. This year they have imposed strict rules and regulations that make it no longer fun or worth the drive. No goggles, no hats, no sunglasses allowed, for mothers of fair haired and light eyed kids, or kids that hate water in their eyes??? this is a nightmare and is almost a deal breaker right away. Then, You have to wait on the main dock until the person in front of you has climbed the ladder to whatever youre trying to get to. Then you can jump in the water and climb the ladder. For my family of 4, it took us 5 minutes just to get our entire family on the platform, and that's if no one else was in line! If there is a line, expect a very long wait while each and every person waits on the pier while one person jumps in the water, swims to the ladder and climbs. You can no long tag team on the swings or ride together, one at a time, and they limit the amount of people on the platforms. When sliding, you have to wait until the person on the slide in front of you is not just off the slide but out of the entire slide area completely. Want an umbrella at the picnic tables in the bright sun with no shade?? Well, be prepared to rent it. And if you hear a rumble of thunder in otherwise blue skies?? Be prepared to exit the water and wait on the sand until a 10 mile radius shows up clear on the radar, or doesn't, and they close early while your kids are crying in disappointment, and dont expect a rain check or discount, You wont get it. We were frequent flyers here, now, I'm not so sure we will ever be back. My favorite thing about this place used to be that it was good old fashioned fun where they left you alone to play and be crazy. Now, my kids wearing goggles are too dangerous and not allowed for their own protection and I cant climb up the ladder behind my 7 year old son because he might fall on me and hurt me. Its way over policed, over priced, and the list of rules is so long you can never keep up.
  • I bought a groupon to go to this place for 10 people plus food. It was a pretty good deal. The catch: you could only go Monday-Friday. After watching the forecast closely and postponing our trip to ensure we went on a fairly clear day (since the website atated no rainchecks, rude) we swapped for a Saturday and lost our food package without any additional discount. They said we could bring 12 people since we weren't getting food, but when we got there, charged us $20 more. They even charged for my 2 year old who should have been free but I didn't feel like arguing with the lady. We drove 2 hours to get to this park and the forecast was clear to partly cloudy with a 15% chance of rain. We were in the water for 5 minutes and got out for a break, then got in for 10 minutes and it rained so we got out. After the downpour it cleared up to a sunny sky and they still did not allow us to get back in. No thunder or lightening and we waited at least 45 minutes-1hour and they didn't let us in . Then there was some thunder in the distance after all that time and still sunny and we waited another hour or so. Instead of updating people and giving upfront answers about whether they would re-open, they ignored and avoided us and started cleaning up around us like they were closinf. After waiting for close to 3 hours and closing time approaching we went to the window with our things and asked for an upfront answer about if they were closing. She stated "we are still open" in a sarcastic tone and I said yeah but we can't get in so you might as well be closed. There hadn't been any thunder in over 30 minutes and she showed me a "radar" with scattered rain miles away. I told her we drove 2 hours to get there and only had 15 minutes in the water and she told us there was nothing she could do about that. I asked if there was a manager, she said, "her name is Marjorie Turner and she will tell you the same thing." I stated that was poor service and didn't appreciate them not even trying and she said sarcastically, "well I'm sorry we tried to keep you safe. We can't control the weather." Then she closed the window in my face My children were so disappointed! I understand water safety, but not communicating with customers about decisions and refusing to offer rainchecks or refunds for people who travel from out of town to come to the park and not even get to use it, not to mention the tone in which I was spoken to, is just poor customer service. We wasted an entire Saturday and weren't even offerered the option to come back tomorrow or another day. I wasted my time, my money and memories as my summer vacation came to a close. I would not recommend this park to anyone. A water park that refuses rainchecks is a rip-off. I feel robbed and helpless because there is basically nothing I can do about it at this point except to try to warn people. It isnunfortunate this happened to us because it otherwise looked like it may have been fun (besides the algae and dead bugs in the water).
  • The plus side it has a big body of water. You can swim if that's what you want to do. The negative is if you go to do the Tarzan swings, drop slides, high dive or any other "ride" you now have strict rules about where you have to wait, you can't be with your kids or group of friends. I understand safety but they have taken the fun out of going here. And I have been going to Fantasy Lake since I was a kid and now I am taking my kids. My kids are teenagers and love the water and have no desire to go back. Not to mention the $16.00 price tag per person kind of sucks to begin with.
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