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Replacements, Ltd., Greensboro

(4.2/5 based on 100+ reviews on the web)
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Reviews
TripAdvisor
  • The people at Replacements are super friendly, caring, and oh so well trained. I was having difficulty placing an order for our Spode Christmas pattern, so I called up and asked my question. The agent...  more »
  • Stopped in yesterday to look at a piece of silver that is part of my grandmother's old, discontinued silver pattern.The young man who helped me found the piece, had it brought out to me for inspection...  more »
  • A guided tour of the replacements facility is offered every hour and is a fun behind-the-scenes look at this business. The tour lasts just the right amount and information. Enjoy browsing in the museu...  more »
Google
  • I'm sitting in the parking lot leaving this review. Sales staff are extremely rude and made me cry as I left. I am getting married and looking for additional pieces to a China set. It does not say online that you should call to make an appointment to SEE the China, it would be nice to have that in black and white on the website. The rude girl told me it was too late because o hadn't set up an appointment, she did not offer to set up a time to come back. Another rude, large lady stepped in and said that they close at 6:00, I pointed out that when I had checked it said 7:00 and that even their doors say 7:00. They apparently changed hours last week because the girl said "we had this problem all last week," as if people wanting to give them business is a bad thing. She proceeded to pull up the website to demonstrate that it had JUST been changed. She then said I needed to come back another time with a humongous attitude. It's a shame that they offer such a wonderful service yet treat people like idiots when the information wasn't clearly outlined. Their website even boasts "world class customer service," how ridiculous. As I walked away I double checked and the door still says 7:00, Google says 7:00 and their Facebook says 10:00.
  • This is a scam if you are selling. First we had to pay for shipping to them. Then they claimed ALL the pieces except 1 was damaged in shipping and wanted us to put a claim in through the USPS. They should be investigated for mail fraud. We wrapped, double and triple wrapped everything we sent. I have dealt in depression glass before and know what to look for regarding chips. I am human but doubt that I missed a chip on 11 pieces. This is their way of paying nothing for items they will sell for $10-$100. Donate to charity. You will be better off and so will your charity of choice.
  • I have ordered from them several times and have even been to their beautiful store in North Carolina. They do a beautiful packing job and have always provided me with excellent service. Their database of Manufactures and patters is incredible. They do not always have the cheapest prices but their prices are often less than other retain stores. Always check their website before you buy elsewhere.
  • I have been looking to add 4 more place settings to Christmas dishes I've had since early 80's that have been discontinued. Finally I "googled" the manufacturer this year instead of the pattern and Replacements, Ltd popped up to my amazement. Ordering the dishes online was easy. I got a call from them that night that the dinner plates were only now available as "seconds". I ordered them and hoped that they would be acceptable. The shipment came quickly and as promised. Could not believe how well they were packed ( and I didn't have to pay for shipping). Everything was perfect... even the "seconds" were wonderful (I haven't found the blemishes yet!). This company was wonderful to deal with and offers great service. Just wish I had found them sooner!
  • "This is a terrible company - stay away from them. Their online payment processing is very suspect, and if you need to get your money back/cancel an order, well think again! I am over $800Au out of pocket and fighting to get a refund from these people. They take 2-3 days to answer every email, and then send only form letters. Their phone numbers don't work outside of the US, so international customers have no recourse except to email, or post reviews online. It's hard to know whether its a scam, or just really rubbish service. Either way, they are super-expensive, very slow, and definitely in the rip-off game. there are thousands of other places to buy discontinued china and tableware that don't try to rip you off. Stay away from Replacements Ltd at all costs."