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Casino Queen, East Saint Louis

3.0
#9 of 12 in Casinos in Illinois
Casino Queen is located in East Saint Louis. For travelers who use our world travel planner, East Saint Louis holidays become easier to arrange, with trips to the Casino Queen and other attractions mapped out and timetabled.
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Casino Queen Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 3.5
80 reviews
Google
3.7
TripAdvisor
  • Wow, they just f'd up their parking lot and made it clear that, if you don't have VIP status, they don't care how far you have to walk to get to the front door. Gates everywhere mean you have to park ...  more »
  • Ok. This CG is pretty big. Security drives through about every 30 minutes, so you feel pretty safe. And it's clean and all the staff is friendly and courteous. There are no picnic tables at each slot....  more »
  • Best feature is a total no smoking environment. The buffet was average at best. We had much better food fare at the Oregon casinos we visited two weeks before. Slots were OK, but we have played better...  more »
Google
  • Small Casino, You have to be a VIP to park your car and feel safe walking into the Casino. Otherwise you have to park on the side then take a nice long scary walk to get in the doors. Just about all the employees are rude including the management and supervisors. Security wont even give you the time of day. You say hello they turn and look away from you as if you were invisible. There is one woman who works the floor who has long blonde hair who is the nicest, most helpful. Will go out of her way for you. She always is working her butt off helping customers and doing her multiple other jobs in the Casino. She one of kindest people! So if you go there to gamble, you may get lucky and she'll be working. This will make your night a more pleasant one. As for winning big money, i rarely have ever seen a hand pay to anyone.
  • Treated very poorly at the fine dining restaurant at the casino. The employees acted as if we were an inconvenience. We ordered a bottle of wine, and were told that they were trying to locate it. We were served our salads. Still no wine. Before we finished our salads, our entrees were brought out. Still no wine. We refused the entrees and asked for the check. They charged us for the house salads. I will definitely not return to this establishment.
  • They say loose slots but no way. Never saw anybody hitting anything. Lost my money fast. Hotel rooms nice but not worth the price. Left over used soap in shower. Clock and a couple of lights not working. Notepad stained from previous spilt coffee. Nice view and counter people.
  • We called to see if it was OK to bring the RV to park there, we were told Yes. I dropped off my family to visit the Arch and I went over to the casino, parked, was getting my stuff together, when Tyson, the security guard comes by and tells me I need to move. I told him we called and was told OK, he wanted to know who I talked to, well it was my Sister not me, so I didn't know. He said we had to go pay to park in the RV park, I told him, I was going into the casino, he still said I couldn't park there. I said,, well I need to find some place to go, I'm not from around here, he said, where are you going, I said, I have no idea, he said well I needed to leave. I closed my window (it was cold out) he sat their with his beeping noise going, while I was trying to figure out a new place to go. He was rude, basically telling me to leave the (empty) parking lot and figure out where I needed to go, on the street. Or maybe he would have been OK with me stopping in this sketchy part of town. The parking lot was EMPTY - I was going to go into this place and spend some money, but that wasn't good enough, they wanted me to pay, to park far far away. BTW, I didn't even take a close spot. I parked in an empty lot, away from all the cars and even down some. IDK, its a shame this casino didn't want my business and its a shame they have no consideration for potential customers.
  • Breakfast was very good. Casino didn't smell like smoke as so many do. Staff was very friendly. Next door in a park with a great view of the St Louis arch from a platform.
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