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Shinola Bicycles, Detroit

(4.6/5 based on 40+ reviews on the web)
Shinola Bicycles is located in Detroit. Plan to see Shinola Bicycles and other attractions that appeal to you using our Detroit trip itinerary builder.
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Reviews
TripAdvisor
  • What a great classy and classic building/store that helps make up a great street in the city is a must see!! Great merchandise to look at and purchase for yourself or someone else. Awesome leather goo...  more »
  • Shinola brought Detroit international recognition for its watches, leather goods, bicycles and now music and a coffee shop. The store is very cool with enthusiastic staff who are both knowledgeable an...  more »
  • Best known as "Motor City", Shinola's manufacturing of bicycles is transforming the city's reputation to "Non-motorized City". The store feels like a tourist museum or exclusive jewelry store. The hig...  more »
Google
  • Approximately a year and a half ago, I bought the Shinola Runwell Chrono. About a month ago, one of the chrono buttons fell off without my knowledge until a friend pointed it out. I was so very upset by this! I had spent a lot on a piece that I was proud to wear! Made in Detroit! I started to judge the name and reputation for quality. That is until I made a visit to the storefront myself. The employees were very welcoming and happy to help. I was quoted 30 minutes, they took my watch, and brought my girlfriend and I complimentary coffee while we waited. About 15-20 minutes later, the man helping us approached me with watch in hand. He apologized because they didn't have the parts and could not fix it in the time quoted so they replaced THE ENTIRE TOP FACE. The silver case, crystal, and buttons. It looked like a new watch! As you can imagine after wearing a watch for over a year, the silver is bound to get scratched and scuffed. I was not expecting that! They really went above and beyond for me! It completely changed my opinion and I will forever be a loyal customer. Thank you, Shinola!
  • Worst customer support ever! Do not buy this product. I advised the sales person the watch was a gift and asked about return policy. I was advised 100% satisfaction guaranteed - no hassle return. It has been almost 45 days since I have been trying to return it. I have been told numerous times that a return shipping label has been sent and still nothing! I have sent emails and escalated yet still nothing. I am at point where I am going to send back and send proof to my credit card company to cancel the transaction. I am at my wits end! Recommend spending the extra money and buying a watch from a reputable company.