Rivers Casino, Des Plaines
Categories: Casinos & Gambling, Fun & Games
Rivers Casino is located in Des Plaines. Plan to visit Rivers Casino and other customer-reviewed, writer-recommended Des Plaines attractions using our Des Plaines vacation builder.
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We decided to hit the casino! Busy, but fun. Loved Hugo's for a fun atmosphere to unwind. Some of won, a couple broke even but all had a great time!
I have been several times and found Rivers to be a casino I won't return to the Dealers were unfriendly and drinks from the club were hard to get and also unfriendly I'd rather go to Elgin or Gary muc... read more »
this was a great place to eat home life or work, you will like the place there not much to say buy try
Your customer service phone line is terrible. And why don't you like all the other casinos keep the coupons in the system by players numbers? I wanted to drive over from Wisconsin and I was on hold for at 45 min and the customer service person could tell me is no. I was bring 4 people over, but your customer service representatives are not very helpful and when you ask for a manager they tell you one will call you back. Well I've already been on hold for 45 minutes all I want at this point is some assistance. You need to make your reps more qualified to make decisions. Or be able to speak to a member of the management team for assistance. I ca n now see why your review score is at a 2. And if your leaders on this facility are acceptable with that score that's sad. Very bad customer service. Train your team members to be better trained to assist the player. Very frustrated with you guys right now. And guess what I'm on my way to Michigan to New Buffalo Casino with 3 other people. Very disappointed with Rivers right now. And guess what I'm still waiting on my call back, and you're slow.
I would rate this place higher but not! I have been to a lot of casinos but this one is not good. The people at the machines sit there all day even if they are not playing. When you ask them to move they just sit there. The security team should monitor more often. One person even had three machines going at one time.
Garbage place, looks glamorous but isn't. Way too over crowded. Service was horrible. Won't be going there ever again. Good riddance!
Clean casino and i won a little money. Be sure to sign up for the players card even if you arent a regular gambler, you get 10% off buffets and other items in the convenience store. Speaking of buffets it was pretty good. It had a nice variety of cuisine. Two negatives though, the asian was a fully stocked but looked old, no one was touching it. Also i tried 4 desserts and all were awful. None of them worked for me. What i did like was the shrimp and grits. Simply amazing. The sausage and peppers were good as well as the fried chicken. I would certainly go back.
The service at this casino was outstanding. Whether we were at the tables, machines, restaurants or just checking in with the club membership, we felt appreciated and valued. The food at Flipt and the buffet were outstanding! As a southerner, seeing and having a good shrimp and grits in Chicago was a wonderful taste of home. I highly recommend stopping here even if you don't play the games,the good is worth it.
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