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Ameristar Casino Hotel, Council Bluffs

2.9
#5 of 21 in Casinos in Iowa
Casino · Fun & Games
Ameristar Casino Hotel is located in Council Bluffs. Arrange your visit to Ameristar Casino Hotel and discover more family-friendly attractions in Council Bluffs using our Council Bluffs trip builder app.
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Ameristar Casino Hotel reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 3.5
237 reviews
Google
4.0
TripAdvisor
  • We had excellent service here. Front desk staff was very polite, helpful and friendly. This hotel is extremely secure. You need a room key to get on the elevator or to get ice/snacks. We did have.....  more »
  • They just take. No fun play and the new card they gave me didn’t work. When I waited in line again. The guy said it fixed and it wasn’t. Not worth it. I don’t mind gambling money but I do expect some....  more »
  • We did not stay at the hotel, but did visit the casino and ate lunch in the sports bar. We enjoyed the casino and the wide variety of slots available ( I believe it was 1500) The slot payout was...  more »
Google
  • A lot better than the other casinos. Staff is polite. Clean and comfortable. The Hotel is always clean and quiet..very friendly and helpful staff. Garrett is awesome at the front desk! There's a also a lady, I can't remember her name, who works at the front desk usually during the week but she's wonderful, so helpful.
  • Bar tenders are not too friendly. The woman who runs the food area on the bottom floor goes above and beyond. She remembers my order and always greets me as soon as she sees me. The games are great, although I am sad they removed my favorite game. The people in the cage are very helpful and friendly. The staff on the floor are very knowledgeable and attend to needs promptly.
  • Service was awesome. Staff was very friendly. As we arrived and left we were asked if we needed help unloading and loading. Food was great. Nice pool and hot tub. Rooms were clean and comfortable.
  • The place , lately , has not played out much. The other major casino has been much more profitable for a few months now. I know they say they don't change the odds from day to day , but something is different. When you walk through the place and don't see anyone cashing and long line at ATM , that's a good indicator that the payouts aren't happening. I'm observant.
  • Due to a booking mix up, the staff really shined when we were at our most vulnerable. They found some rooms and made sure to accommodate our needs for the stay. 5 stars for the hotel check in staff. The rooms were better than expected. Clean with soft beds. Some rooms have suit amenities, and they are nice. The buffet was very tasty and we wanted to try almost everything we saw. Good food and good table service along with a reasonable dinner price. Breakfast was excellent at one of the restaurants in the lobby. All around a great stay and we would highly recommend the stay here. We will be back again for sure. A plus experience here, well done.

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