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JACK Thistledown Racino, Cleveland

(3.1/5 based on 2,600+ reviews on the web)
JACK Thistledown Racino is located in Cleveland. Take a look at our Cleveland trip itinerary builder to schedule your visit to JACK Thistledown Racino and learn about what else to see and do during your holiday.
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Reviews
TripAdvisor
  • The Casino is improving but the live horse racing needs to go bye bye. It's backside is full of drunk people who smoke around the animals, which are not always well maintained. If it wasn't for the Ca...  more »
  • Really disappointed in Management's decision to do major redesign during the day today. Left after carpet fumes became an allergy issue. Need to bring maintenance in over night and compensate them ins...  more »
  • While waiting for our order we noticed the equipment used to keep the fries warm was coated with old grease and black fuzz was clinging to it. Clearly it hasn't been cleaned in quite awhile. If this i...  more »
Google
  • WOW. As a long time resident of Cleveland it is great to see THISTLEDOWN go through the amazing transformation. I was here earlier this year (2016) and it was pretty basic. JACK has transformed it to something I will enjoy spending time & money at. Cant beat the new free parking garage. Adds that extra feel of security. Hoping to see some changes for the Railbirds. I am new at betting, and more betting machines outside would be nice and race schedules/race programs with rider, horse, race times need to be more available to spectators & gamblers. Perhaps some servers few umbrella covered tables would add to the experience as well. But overall a damn good time. American Burger could highly improve as customer service was horrible. AB should possibly hire more experienced staff as I could see its location next to the Pavilion could get very busy.
  • Last few times of being there, I have walked out pissed off over something the workers there have done. The most recent time was this evening as I step outside in the parking deck to smoke while I'm waiting for my friend to come out, I get stopped by security and asked to remove my hand from my jacket pocket. Now mind you it is 30 degrees out and I don't have gloves so I did what I was asked and then he asks if I have been inside gambling and I replied yes and then he asks if I have been drinking for which I answered no and that I don't drink! Apparently you are not allowed to walk to your vehicle with your hand in your pocket and smoking a cigarette to which the security guard says I need to quit smoking! First off I will smoke if I want and it's none of your business if I do! secondly I truly feel that I was questioned because I am a white person and you are picking on me because of my color! so I have decided to never return to either of the Jack(ass) casino's. In my opinion since they did all of the improvements they have tightened the machines up to pay for said improvements anyway, and quite frankly I am tired of spending almost $1,000 a week and not getting anything in return including play time! Stay away from this place especially if you are white they will play the Prejudice card!
  • I was very disappointed today, I came in about 6:15 to get the roaster pan give away and they were all gone, I was given a $15 credit to my account which I felt was wrong. YOU shouldn't run out of the items 2 hours before end if promotion. I even brought a fellow jack customer who was upset also. Why send me email reminders if you don't have enough to give away
  • So sick of coming for free gifts and you get there and they are always out of the gifts and their is still 2 hours left of the time to of been there why send me reminder of a gift and always be out of them very dissapointed travel all the way from downtown clevland for nothing again so over it and i gamble at racino all the time for hours on top of hours
  • It was okay . I went to the Hard Rock Casino last month and decided to try Jack's since its close to my house . I love the parking! But once I got in and played a few games I was asked to get carded again because I look too young . Wow! They wasted their time cuz I'm over 21 . How could you possibly sneak in with all of the security they had ? Maybe they didn't have confidence in their security team I don't know but it kinda rubbed me the wrong way . So after I got carded AGAIN, i went to a dollar machine and was getting HOT! So GOT that I think it had a small glitch in it because it was pausing while giving me my bonuses. I could of talked to someone but I didn't want to make a hassle so I left it be . I think more slot machines are needed but the ones they did have were good . Even tho I gave this place 2 stars I have confidence that it's going to get better so I'll be back