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JACK Cleveland Casino, Cleveland

(3.1/5 based on 6,500+ reviews on the web)
JACK Cleveland Casino is located in Cleveland. With our international travel planner, Cleveland attractions like JACK Cleveland Casino can be center stage of your vacation plans, and you can find out about other attractions like it, unlike it, near it, and miles away.
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Reviews
TripAdvisor
  • Clean, friendly and fun. Employees attentive and warm. Just still waiting to win big Our visit was quick.  more »
  • When the Cleveland Casino was run by Total Rewards players received all the benefits of that Total Rewards program. When Dan Gilbert bought Total Rewards out he created The Jack. Along with this came ...  more »
  • Visited on Sunday morning. Not many people present. The slot machines were very stingy. Not many small or medium size hits let alone something to write home about. Pay out ratios seemed a little low a...  more »
Google
  • This casino is in a bad part of town. Was scared coming from parking garage to door. It smelled bad inside. Too warm. People were rude. Beer was cheap. I won but would never go back. Mountaineer is much better.
  • I really enjoyed this place. I am not a gambler, and only played for several minutes, leaving immediately when I broke even. However, I spent some time there, exploring the place. It is huge, very clean, and as far as I can tell the staff are friendly and hekpful (unlike Vegas). best is that you cannot smoke inside, and that is a big difference. I was there during day time, and it was not busy. One of the dealers on the craps table actually explained me how the game works, and was very nice. I did not order food.
  • I don't understand all the bad reviews, I think this is a great little casino. Defiantly has a Cleveland feel to it. Been there several times and any staff member I've interacted with has been very pleasant and helpful. Variety of games are decent, I do wish they had more tables open at times. I've won several times so no complaints as far as payouts. Only thing I would recommend is having some cheaper tables. Lowest I can find is $10 tables any given time. Other than that, great atmosphere and a fun casino!
  • Had a great time at Jack Casino. It was a nice, and clean atmosphere. Non-smoking was a plus. This was the first casino I've ever been to where domestic beer costs money while gambling ($4.50) and the service was slow on a Saturday night.
  • I had the most horrible experience of my life here last night. We got there about 11:30pm Saturday night to celebrate my daughter's 21st birthday, walked around a bit and got separated almost immediately. I went out to smoke and look for the kids. Well when I came back in I was told that I had to leave because I was intoxicated. I was working on my second beer so I'm not sure what the real issue was. It was the first time I wore heels since I broke my leg but the leg felt okay. I was not rude but the security woman sure was, wouldn't talk to me, just insisted that I leave. I've been gambling in Vegas and West Virginia and was super excited to try gambling in my home town. What a heart breaking experience. Our family memories of my youngests 21st will always me marred, thanks Jack. Had I bothered to read the reviews I would've known to avoid this place! I should have just spent the extra money and taken the girls back to Vegas.