JACK Cleveland Casino, Cleveland

I had a great time yesterday at JACK Cleveland. I was invited to an event to choose jewelry from the Swarovsky crystal collection. There was a band, open bar and appetizers served. My only complaint is there were no chairs to sit down, only tall tables to stand at while having a cocktail and a bite to eat. Women are not "standers" like men who can stand at a bar for hours. 😏 I had free play and spent several hours at the slots going up, and down, and in true fashion, I gave my winnings back to JACK. I still had a lot of fun playing and visiting with others. I ended my visit in the Library, where I enjoyed a free meal, and the company of a very nice lady who was there watching the ball game while her husband played Texas Hold-em. JACK employees are the nicest I have ever had the pleasure of knowing at any casino. I look forward to my next visit. 🤣

The buffet has the worst servers I have ever experienced. Never offer refills, you have to endure the stacks of used plates they neglect picking up. The food here varies over the years. Its at a medium low point now. Late 2016 the food was at its peak but service still lacked. Too expensive for the low quality. For a short time last year they had one or two hard working servers. Recently they are gone, probably to better jobs at decent food establishments. I am now gone too. Go to Northfield, much better buffet.

Terrible always lose! Waited in line for 25 minutes to get a parking ticket(after I lost $500 in one hour). Front desk lady was rude and gave me a card to swipe.....said I only had 29 minutes so I wouldn't get the parking. So I sat down to play for the one minute I needed, went to swipe the card and had no pin. She wanted me to wait in line for another 25 minutes. Hire some more intelligent staff at guest services. I will not be back. Mountaineer rocks!!!!!

Very fun place to spend an evening! I've always enjoyed playing the table games and JACK usually has a very friendly staff that helps with the experience! Will definitely be back.

I've been playing blackjack and it's been relatively good. You can't always win. I've been able to stay on a table for 2-3 hours with $200 and leaving with a profit. The only complaint I have is the inconsistency of the recording of your points. There has been times where I play for an hour 25$ a hand vs playing two hours $30-50 a hand and sometimes I will get more points for the shorter amount of time and less money which does not make sense. The casino needs to stay on top of this it's not fair. It's aggraving when I play over 1000 and barely get anything for it.