JACK Cleveland Casino, Cleveland

Terrible always lose! Waited in line for 25 minutes to get a parking ticket(after I lost $500 in one hour). Front desk lady was rude and gave me a card to swipe.....said I only had 29 minutes so I wouldn't get the parking. So I sat down to play for the one minute I needed, went to swipe the card and had no pin. She wanted me to wait in line for another 25 minutes. Hire some more intelligent staff at guest services. I will not be back. Mountaineer rocks!!!!!

I've been playing blackjack and it's been relatively good. You can't always win. I've been able to stay on a table for 2-3 hours with $200 and leaving with a profit. The only complaint I have is the inconsistency of the recording of your points. There has been times where I play for an hour 25$ a hand vs playing two hours $30-50 a hand and sometimes I will get more points for the shorter amount of time and less money which does not make sense. The casino needs to stay on top of this it's not fair. It's aggraving when I play over 1000 and barely get anything for it.

Very fun place to spend an evening! I've always enjoyed playing the table games and JACK usually has a very friendly staff that helps with the experience! Will definitely be back.

My wife and I went to the casino to celebrate our wedding anniversary and didn't really know what to expect. From the time we walked in to the time we left was a wonderful experience. The first person we saw was Cheryl, behind the membership desk. She was very nice and even took the time to take us to a slot machine to show us how everything worked, then took us on a tour of the area and fully explained everything we needed to know. It was a blast and we will be back.

All the staff we encountered was nice and helpful. The place is nice and big. We also always felt like it was safe. The area the casino is in is a nice area as well.