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Chicago Union Station, Chicago

(3.5/5 based on 550+ reviews on the web)
Chicago Union Station is a major railroad station that opened in 1925 in Chicago, replacing an earlier station built in 1881. It is now the only intercity rail terminal in Chicago, as well as being the city's primary terminal for commuter trains. The station stands on the west side of the Chicago River between West Adams Street and West Jackson Boulevard, just outside the Chicago Loop. Including approach and storage tracks, it is about nine and a half city blocks in size. Its facilities are mostly underground, buried beneath streets and skyscrapers.Chicago Union Station is the third-busiest rail terminal in the United States, after Grand Central Terminal and Penn Station, both in New York City. It is also Amtrak's overall fourth-busiest station. It handles approximately 120,000 passengers on an average weekday and is one of Chicago’s most iconic structures, reflecting the city’s strong architectural heritage and historic achievements. Its combination of Bedford limestone Beaux-Arts facades, massive Corinthian columns, sparkling marble floors, and magnificent Great Hall, all highlighted by brass lamps, creates an environment that captures the allure and imagination of passengers and visitors that access its premises. In addition to standing out architecturally, Union Station has features that reflect its commitment to sustainability. In 2011, its lighting system was replaced with more energy-efficient light bulbs and motion sensors, reducing the station’s carbon footprint by 4 million tons annually.
For travelers who use our international travel planner, Chicago holidays become easier to arrange, with trips to the Chicago Union Station and other attractions mapped out and timetabled.
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Reviews
TripAdvisor
  • After a long day flying Bangkok to Tokyo to Chicago I crashed and then the next day took an Amtrak train to St. Louis. The ride was relaxing, peaceful, and a perfect way to start the decompression, je...  more »
  • I used to come in and out of here every day for work. I loved walking through the Great hall and being amazed at it's splendor even though I had seen it many times before.  more »
  • They have been working to restore sections, long neglected, but not as much going on as in the old days. It is worth a look at the grand waiting area, if you are close by. Only fast food joints and li...  more »
Google
  • What a great station that is full of history! I love to people watch while I am waiting for my train to depart. The food options within the station are also very good. The staff, while apparently overworked, are friendly and easy to get along with. I also like the increased security staff presence in the station along with the K9 addition. This definitely makes me feel more safe.
  • Unbelievably unprofessional. I waited 15 minutes in line at the main Amtrak counter, believing I needed to do so to acquire a boarding pass as I had been instructed in an Amtrak email. After the excruciating wait, a nonchalant employee flippantly informed me that I needed to get in a different line elsewhere in the station. But she didn't specify where or offer to help at all other than offer generalities that did not suffice. Furious, I wandered around and found a different line, hoping I was doing the right thing. I got my pass after a long wait. But after vigorously complaining about Amtrak's lack of professional customer service, I received not so much as a sketch of an apology. Then, with no instructions written on my pass, I had to wander around again until some sympathetic fellow passengers finally clued me in as to what to do next. To make matters worse (if that could be possible) when I actually reached the train, showing my hard-obtained boarding pass had zero effect. Employees I showed the pass to kept asking me where I was going. (Quite the obverse if what would be generally expected) I received no instructions, no guidance, no assistance of any kind at all. I felt like I was an enormous inconvenience to every Amtrak employee I encountered. If my own employees behaved this way to my customers I would fire them on the spot. I'm adding this section later - after the train left the station. An employee asked to see my ticket. Now, mind you, I had already been allowed to board the train, had already shown my boarding pass. I showed it again but it wasn't enough. This employee insisted I show a ticket, which I did not have. I purchased on-line and waited in two interminable lines to receive my boarding pass. I told the employee to call the cops and kick me off the train if he felt like it but my patience was otherwise exhausted. He compromised by examining my driver's license, which apparently satisfied him as to my legitimate presence. But again, not the slightest trace of an apology on his part. His attitude toward me was condescending and mocking. I will try to NEVER take Amtrak again. Thoroughly disagreeable experience. Thoroughly unprofessional, with customer satisfaction quite obviously of no importance at all.
  • This review is regarding the Legacy Club, which charges to allow passengers to relax in a beautifully appointed room with architectural brilliance. It is money well spent! The staff are wonderful, the rooms are stunning and you also get to board your train first. Did I mention it includes wireless service? Spend time here every trip to Chicago. Consistently a great place.
  • left from that beautiful but horrible place chicago my home town... to my new life in Phoenix arizona...tanks union and amtrack
  • A classic. The website should be helpful to those that aren't that familiar with the Chicago transit system, including trains and buses, where you should find all the necessary fare and schedule info. Let's help keep it preserved for many, many yeara to come, it's such a part of the city's amazing history!