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American Girl Place, Chicago

(4.3/5 based on 380+ reviews on the web)
The flagship store of a popular doll brand, American Girl Place combines family-friendly shopping and dining under one roof, located in one of Chicago's landmark downtown buildings. At this location you can explore over 4,800 sq m (52,000 sq ft) filled not only with dolls, but also doll accessories, furniture, and books. Designed as a fantasy world for girls, this doll-themed venue features a full-service restaurant, beauty salon, and photo studio. You can arrange to hold a birthday celebration at the store's private dining area, featuring seating for about 20 people. Save time by booking your dining reservations online, and check the store's schedule for a list of upcoming special events. A visit to American Girl Place represents just the start of the adventure when you use our Chicago itinerary maker to plot your vacation.
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Reviews
TripAdvisor
  • 52,000 square feet of American Girl wonderland. We spent hours in the store. We missed out at the cafe, it is not a walk up type of cafe. Your children will love you! So much to do, see and experience...  more »
  • We had a wonderful visit to the American Girl Store. We went to the Cafe for the tea party. It was a fun experience - cute and a surprising amount and variety of food (cinnamon buns, 4 types of sandwi...  more »
  • My daughter was so excited to spend time at this store for her 7th birthday at the store. However she was treated so rudely by some of the staff she left a bit disappointed. It really is not acceptabl...  more »
Google
  • I visited during a very busy time on a Saturday. An employee dropped what she was doing to check for me if they had some more items in back. She was very kind to let me know the item was discontinued and showed me the closest replacement. The cashier was kind to explain the rewards program to me during checkout. Over all, it was a great experience.
  • I've had better customer service, appreciation, and assistance in Dollar Tree! For a company that expresses its value is to celebrate girls and their diversity, this store's employees epically failed. Not one employee was expressly helpful or pleasant. Every question was answered abruptly or disregarded. Ironically, the most thorough interaction with an employee was regarding the new rewards program. After spending a significant amount of money, my family had to do all the work to give our "American Girl" a positive memorable experience. Perhaps, these American Girl Place employees could attend a Dollar Tree employee training.
  • Went here for niece's birthday celebration and had a great time. They were very quick and provided great customer service. My one complaint would be that when you order a soda in the restaurant they bring out a miniature bottle for you, no refills or anything. So don't order soda from here . Overall the experience was great and if I were a little girl I would love this place!
  • I love american girl dolls.I have grace thomas and Mckenna I want Isabelle and saige.
  • I loved it there Me and my mom went there didn't have any food because it was pricy and we already ate at the Cheesecake Factory. The prices for getting the hair done was ridiculous. After my dolls ears were done they just threw her on the shelf like she was a peace of nothing. Nice display will go again!