Charleston Town Center Mall, Charleston

2.0
#11 of 16 in Shopping in West Virginia
Charleston Town Center Mall is located in Charleston. Make Charleston Town Center Mall part of your personalized Charleston itinerary using our Charleston route planner.
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Charleston Town Center Mall Reviews
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TripAdvisor Traveler Rating 3.5
127 reviews
Google
1.1
TripAdvisor
  • The mall has several stores that have left and their locations remain empty. The food court has very limited options for places to eat. I do not recommend this mall since there is a limited of shoppin...  more »
  • Charleston Town Center has done such a great job of updating. It is a beautiful mall and an especially great place to shop or walk around during the Christmas season.  more »
  • Nice mall with great shops. The only issue I have is that you have to pay for parking. Either in the deck or at the meters. Coming from a smaller town this is odd to me. I guess probably not for other...  more »
Google
  • This is my first time going to Visionworks and will also be my last. I really wish I would have read their reviews before I went there, but my son had to have his glasses and I really didn't have the time to shop around. I usually go to Eyemart for my glasses and will from here on out. The only reason we didn't get his glasses at Eyemart was because they didn't have his lenses in stock. This is my son's first year wearing glasses full-time. I didn't think about transition lenses at the time because I wear contacts and have since I was 12, so it didn't dawn on me that he wouldn't be able to wear sunglasses this year. Today is two months to the day that I spent almost $400 in that store for glasses. The price of the frames were triple the price of the ones he wanted from Eyemart, but since they had the buy one, get one deal I went ahead and got them. On my way home from work I called them and over the phone they told me that it would be $90 to switch one pair of lenses to transition lenses so he would have at least one pair to wear that would cover the sunglasses part. I work in Charleston and live in St. Albans. I was on my way to St. Albans to pick up my kids when I called them. I then turned right back around and went all the way back to Charleston to drop the glasses off. When I got there they told me it would be over $300 to get just the lenses replaced in one pair of frames. They only have a 30 day customer satisfaction guarantee, so after that 30 days I guess they don't care if the customer is satisfied or not. Then she said that they don't have any deals on just lenses, only complete pairs of glasses, so she grabbed a pair of glasses to see what it would cost me to buy a whole pair of glasses with lenses too. Mind you, this would be the third pair of glasses I bought from them within two months with the same prescription. So it would be ridiculous to think that a 10 year old boy would need 3 pairs of glasses, but ok I will allow you to check. So she checks, all the while having an attitude with me like I did something wrong. So if I bought a third pair of glasses from them it would have been over $200. I am a single mom without eye care insurance, so I don't have a whole lot of money to start with, so I just said we will make due with what we have. I did call Eyemart by the way and there policy is that if you get the glasses done there you can just pay for an upgraded lense. If they had told me the price when I first called I never would have mentioned it to my 10 year old son in the first place. You should have seen the look on his face when I told him it just couldn't be done. Thank you Visionworks for disappointing my young son.
  • Charged $125 anti glare coating on my glasses without even telling me about it. Then when I asked why my lenses were so expensive they just told me that's how much they normally are. Checked my receipt and saw the anti glare coating on there, so I called them to get it fixed and none of the employees were interested in helping me fix it. Finally got in touch with the store manager and he set it straight for me. But all of the other employees showed extremely rude and apathetic customer service.
  • Claim to be open til 8 so rushed there after work around 7:20 to pick up and was told the doctor left at 7, so pickup hours end at 7. It would have been nice to have been told that. I went back before work this morning and my glasses weren't edge polished as they were supposed to be. This was me giving them a second chance after last year when I had experienced rude service and a worker rolling her eyes at me. If you want terrible service and to be treated rudely this is the place for you. (I have been to Visionworks elsewhere and had a good experience, so it might just be this location.
  • Extremely overpriced poor quality glasses. I had to take them back to the McDonough, Ga location twice before they got the left lens to fit the frame properly. I paid $200 for one pair and that was supposedly 55% off the regular price! They wanted $90-$110 for anti glare coating! I will NEVER purchase anything there again. I ordered 2 pairs from Zenni Optical online that included progressive lenses, anti scratch, and anti glare. I also had one pair tinted. Total price $ 72.80 for both pairs. I was so pleased with Zenni! They were made right the first time. I have decided to put the over priced Visionworks pair in a drawer for a spare and wear the Zennis which are far superior glasses. Think twice before spending money at Visionworks...
  • No one interested in waiting on us. Only one other customer in the store. Not even greeted when we walked in.

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