Hollywood Casino at Charles Town Races, Charles Town

2.2
#1 of 6 in Casinos in West Virginia
Hollywood Casino at Charles Town Races is located in Charles Town. With our world travel planner, Charles Town attractions like Hollywood Casino at Charles Town Races can be center stage of your vacation plans, and you can find out about other attractions like it, unlike it, near it, and miles away.
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Hollywood Casino at Charles Town Races Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 3.0
921 reviews
Google
3.6
TripAdvisor
  • went to see Bill Engvall Saturday night and even though he was really good, the "event center" was terrible. i cannot believe they actually have concerts in this area. seating was terrible. it was wor...  more »
  • Paid a lot of money to end up sitting on folding chairs crammed between people with no way to see Bill Engvall but to watch on the big screen TV. Had to walk through a smelly, smoke-filled casino to g...  more »
  • Pretty dirty in the casino, a lot of slot machines gone. Just an opinion but after talking with several people at the casino and different people when we got home we learned that a lot of people belie...  more »
Google
  • Customer Service and competency rating would be -1, if available.Over a year ago I had serious issues with my Marquee Rewards card. I was not getting any promotional info nor weekly free slot play, which everyone else in my group was getting. I play more $'s than the others AND am there more than most. I am experiencing the same issues, once again. The "cage " staff are of little/no help. It took 6 monthhs and several people from corporate to resolve the issue last time. And here we go again!. The people responsible at the casino deflect it as a "corporate" problem that they gave no control of. The cage manager, after being told that I have been dropped again from the system informed me that I just was issued $50 of slot play and it was used by me as well. I advised I have not received a mailer nor free slot play from a promotion to return program in well over 6 months. They can't explain why others in our group are getting the mailers & offers and I'm not. This is twice now in two years. Also bold-faced lied to in personal phone calls by the GM (at the time) Bill Florence. Bill made several direct promises to me that he was correcting a table game issue complaint, made by a vast number of gaming patrons including myself, dealers, pit-supervisors, and floor managers. He then did not deliver of his word. HE IS A BOLD-FACED LIAR!. Several other egregious service issues with casino employees have occurred over this same time-period. Maryland Live on the other hand recognizes and delivers great customer service. Live is the same distance as Hollywood..... so always choose Maryland Live for casino play. Only thing at Hollywood Charles Town that should be considered is the horse racing. The casino is despicable when it comes to customer service, satisfaction, and caring. Stay away from there. Oh yeah, and that is coming from someone won a large jackpot two weeks ago
  • Very large casino with an incredible amount of slots -- there seems to be no end to them. However, I've found this casino's slots to be the tightest (lowest payouts) I have ever experienced -- REALLY! No matter what denomination or type of slots...it's uncommonly rare to hit anything. And I rarely see others hitting payouts, even when really busy. While I still visit on occassion if I'm passing by, I won't go out of my way for this one. And when I do visit now, I mostly stick to table games.
  • I have been going to Charles Town for over twenty years. I've spent slot of time and money here. In the past 3-4 years they have gotten super tight. The machines do not pay EVER....I might win a few dollars here and there but not even enough to keep you playing for awhile. Here in the past year all that happens is my money goes quickly. It's sad...I use to love this place but I'm done after 20 some years. I'm moving on and if you are smart you would too.
  • Good bars. Lots of games. Racing is fun. Only complaint is that their smoking sections are set up in a very stupid way. Can't get to the casino to the track.
  • Great Casino! The buffet was excellent. They had a ton of slots. The pizza was... interesting. I had a good time. If I am nearby again, I will likely be back. In all honesty, the buffet was shockingly good. Better than what you would get in Atlantic City for sure.
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