Keepsake Quilting, Center Harbor

Nice fabric but terrible customer service. My sister-in-law ordered the Fat Quarter of the Month for my Christmas gift for 6 months beginning in January. The first 2 shipments arrived in a timely manner. The 3rd (March's fabrics) arrived April 4. It is now nearing the end of June. I should have had all my fat quarters by now, but I'm still waiting for the 4th installment. Each time there's a delay no one bothers to contact my s-i-l. It's up to her to call and find out what happened to the current month's shipment. First it was a warehouse change, then they were out of fabric (seriously?) which was supposed to be back in stock June 16. Now it is 8 days later; no fat quarters, no contact about a pending shipment. It shouldn't take that long to get from New Hampshire to Ohio.

Quilting heaven! As well as needle arts. And Patternworks is next door for all your knitting and crochet needs!

Absolutely the worst customer service, slowest shipping on the net, good fabric but you really need patience to deal with these people.

Great sales today. Friendly folks from all over New England, sales staff very accommodating.

Their distribuition center failed to ship an item in my order; I contacted KQ but customer rep was not helpful and did not offer to investigate and resolve the issue immediately. Supervisor also nonchalant. Accordingly the item is now considered "out of stock". Very bad customer service. Had been a long time customer of KQ (including other internet sites affiliated with them) but after this incident will no longer do business with their site and their affiliates.