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Ameristar Casino Resort Spa, Black Hawk

(300+ reviews on the web)
Casino
Ameristar Casino Resort Spa is located in Black Hawk. Arrange your visit to Ameristar Casino Resort Spa and discover more family-friendly attractions in Black Hawk using our Black Hawk itinerary builder.
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Reviews
TripAdvisor
  • Walked over to Ameristar on Friday night after playing a poker tournament at Golden Gate Casino. Ameristar was jumping with a good crowd and plenty of gambling action. Ton of choices with slots machin...  more »
  • We needed a place to stay while attending a concert at Red Rocks. We were road tripping from Utah. We wanted a place outside of Denver so we could explore this place was perfect. We thought it was bra...  more »
  • Check in was fast and easy and went down from there. Got to the room to find probably the dirtiest floors ever. No idea when it was last vacuumed. Lint, dirt and even a plastic tag off new clothing. C...  more »
Google
  • Nicely designed suites, good food, friendly staff. The housekeeping staff could definitely do a better job. The furniture was stained and it took them 3 days to change our sheet, which was requested on day 1 because it was stained at the time of check in..ugh. We had to sleep on top of the covers.. it was cold! $300/night should command better service and a clean room. I really like this resort in spite of the housekeeping staff's disregard of the guest's experience.
  • I play craps all over the country, these are the best dealers I have played with. The crew have a great chemistry together. They like to see winning. Tables here go cold for long periods of time and it is hard to win at Ameristar. I am 1 for 3 at this casino.
  • My wife and I payed for a deluxe room last week. The "sunken garden tub" they advertise, is a regular bathtub, not anything special or different. Which is why I wonder why they emphasize on it in the room description. My wife was excited for a nice relaxing bath, didn't happen.. It also took 4 hours to get the towels and pillows that we requested. The room service food we ordered seemed like it sat under a heat lamp a while. There was also a wedding reception on our floor, which could be heard and smelled from the end of the hall where our room was. Closing a couple doors could have done a lot to fix that. For how much we payed, it left a lot to be desired. The buffet was great though, and the actual casino was lively and fun. I guess the hotel portion didn't fulfill our expectations, which was one of the reasons we decided on the Ameristar.
  • Drove from Aurora on a whim (I woke up feeling good), the location is breathtaking. I would recommend going just for the drive. The casino was very clean, the temperature wasn't too cold like I'm use to in to Michigan, plenty of beverage stations, bathrooms were very clean and well kept. I only wish it was larger and offered more interactive games. All in all will definitely be back.
  • Upon entering a bathroom there was absolutely no sign indicating a wet floor. My sister feel hard and hurt her shin (bruises over a week later still). All they were worried about was not getting sued. We are not looking for handouts but a comped lunch perhaps, or anything at all really??? Would have been a nice gesture as an "I'm sorry we screwed up." All they care about is not getting sued. "Well we were not negligent, it was your fault." Really great! What a great bunch of folks really showing they care. They didn't have a wet floor sign anywhere (we have a video) and that is not the point. The point is your lack of compassion is pretty telling. Maybe you should look towards bed and breakfasts to see how you SHOULD treat people.