Scheels, Billings

This place such a big facility. It’s sad that the biggest size is 2xl. Well at least on the side where the football jerseys and other stuff like that is at. Also the short too! 2xl! Oh yeah another thing, you guys sell Ohio state, Oregon ducks merchandise but hardly any for Miami Hurricanes! I realize it’s because we up north but still... a huge sports/outdoors company don’t have bigger sizes or more variety of sports teams. I really hope you guys add in bigger sizes and add more teams into the store. Other than that is store is great.

Scheels has the most incredible selection of merchandise and is so interesting; but, it has one thing that takes the shopping experience to a zero. You cannot under any circumstances look at merchandise without their assistant buyers. I was in the store tonight for 30 minutes and pushed away 7 salesmen. Two took the time to tell me that most customers love their help and they are just there for me. No matter how polite they will not leave you alone and the last one told me I was odd and should shop elsewhere if I didn't want help. Yep, I walked in planning to buy a treadmill or elliptical for myself and had the exact sporting pistol picked out for my son for Christmas. They lost both sales. Unfortunately, I know others who no longer visit due to the same treatment. God so frustrating when you want to do business and they insist on being vultures. I would give a lower rating but the store is excellent. Maybe tags that say "PLEASE DO NOT DISTURB THIS CUSTOMER".

So much fun!!!! The clothes are great and so are the mini games. Ferris wheel is cheap and fun. Love this place

Red headed young sales person wouldn't acknowledge our presence . Waited 15 minutes and waved another employee to help that "Red" started to visit . He had time to assist us but just ignored us . He could have at said can I get someone to help you? Staff is selective in who they greet and offer assistance to.

Was doing a warranty claim on a jacket and the manufacture’s website said that most retailers can take care of warranty claims. I called Scheels in the evening to ask if they participated and what I needed to do. I explained to her what was needing warrantied and she said no problem and to bring it in. She said that it didn’t matter the time frame or if I couldn’t find my receipt that they could exchange it out. I went down this morning to get the coat exchanged out. I was told that they don’t do that and basically turned me away and to go to the manufacture. I explained I had called in and they had none of it. I felt that it was very rude. It was very disappointing. I do a lot of business here but will consider taking it elsewhere after that experience.