York Railway Station, York

3.1
#40 of 279 in Things to do in York
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TripAdvisor Traveler Rating 4.0
935 reviews
Google
2.3
TripAdvisor
  • Busy station and we were pleasantly surprised to see a couple of trainspotters , notebooks in hand . Plenty of facilities on offer including free clean toilets !  more »
  • Friday afternoon and the station was really busy, had a to wait 60 mins for our train. We for a pint while we waited. The station is quite impressive and has a few eating places to get a bite to eat o...  more »
  • Considering that York is not a big or major city (though it is a very popular tourist spot), York railway station is spectacular with excellent facilities, copious space, and fantastic network connect...  more »
Google
  • Excellent service always. Have been renting from them over past few months.
  • I rented a car for 2 days in March as it was the same price as two taxis to where I was staying and it saved me from borrowing a relative's car for a short trip to Leeds and back. When I returned the car to the York station depot, the check in guy was busy training someone and didn't come quickly to check the condition of the car but just said 'we will send you the paperwork'. Since our train was leaving within 10 minutes, we couldn't wait any longer. We agreed to upgrade to a Mercedes for an additional of £6 a day. Since then no communication from Europcar at all until this morning when my credit card bill contained a charge of £230 which, when I got through to the Europcar branch, they said was for a 'scratch on the front bumper'. Leaving aside whether £230 would be a reasonable charge to make for repairs to the scratch (which I am sure they would never make), I and my wife checked the car before we left the keys with the Europcar employee and there was absolutely no additional damage to the couple of scratches which were clearly marked on the condition report. The car, during its 2 day rental, was never involved in any contact, collision or anything else which could have caused additional damage. The fact that, despite holding my address and mobile phone number, the first I even heard that there was a problem was opening my credit card bill was extremely disappointing. The problem is currently "under investigation by the damage team" and I am waiting for a call back but this kind of treatment makes me very reluctant ever to rent from Europcar anywhere again. This complaint was resolved about 5 hours after being raised with Europcar York who agreed there was no evidence of any damage and have agreed to refund the money. So I am now much happier.
  • After having hired with them for the last 3 years we got a flat tyre last July. We were given a different car to the one requested and booked, with very low tyres. We got a flat tyre and we had to wait 5 hours for the assitance to arrive. After arriving we were sent to Carlisle to fix the wheel!!!. We punched at 12.00 and got home in York at 11.00 pm !!! We wasted our last day of holidays. Once at home in Spain we got a letter saying that we were going to be charged extra. After sending an email several times to the address they stablished in case of query or complaint I did not have any answer. Nonetheless, I have been charged 325€ extra to my Visa!!!!!! and still nobody has contacted me to explain to me its procedure!!! Terribly abbusing!!!
  • Very poor service. Did not collect the car when they said and could not get through to anyone after we were told they would ring us back. Not impressed.
  • Have been billed for collection and delivery to my home even though I paid on delivery and they cashed £50 cheque that my mother in law gave them even though I filled the petrol tank to full pre collection can't get to speak to anyone !!!!

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