Polar Palace Play and Party Centre, Winsford

2.2
Polar Palace Play and Party Centre is located in Winsford. You can plan Winsford trip in no time by asking Inspirock to help create your itinerary.
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Polar Palace Play and Party Centre Reviews
Rate this attraction
TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 3.0
46 reviews
Google
3.7
TripAdvisor
  • Had my daughters party at polar palace today for a 2-4 party an experience I won’t be repeating. Firstly waiting 10 minutes to speak to someone to acknowledge us at reception, then party host came ove...  more »
  • Wow, very well done. We booked my son and his friend onto the nerf gun wars night and what a treat, very well done and safety is paramount. The kids were well supervised and never allowed to run riot ...  more »
  • Great place to take the kids. New Under 5's area is good new addition. Food is nice and staff are really friendly and helpful. Always clean and staff often cleaning and vacuuming. Love the beano comic...  more »
Google
  • This place is unrateable. The food is unacceptable, the service at preplanned parties is awful and hygiene standards are zero. The play area is great for children but unsafe as there are usually older children running around among small children aged 2-3 years.
  • Nice place for kids..but can feel bit crowded if average size attendance is there..Food was good and service was also good..
  • Great for the kids. You can get coffee and food
  • The kids had a great time. But unfortunately it was chaotic with the staff unable to cope and manage at busy times. Despite tables being unoccupied we were not sure about it as the tables were not cleared. after waiting and observing for about 30 mins when I approached a staff member to check if a certain table was occupied or not, she had no clue. Finally after 10 more mins when I approached another staff member who had served me at the till, she was able to comfirm that the table which I had my eye on since I came in was actually available and she cleared it up for us. Thank You (sorry didnt get your name) . Now we had purchased a meal deal each for two kids and an adult meal. But when the food came 1 child meal was missing because they thought I only paid for an adult meal. Even though I had handed two child meal Tokens. Luckily for me she remembered it and informed the kitchen to prepare our second child meal no apologies or nothing for our extra wait and me having to eat the child meal due to the wait . It is ok we understand sometimes it is not easy to accept little mistakes so its all cool. It doesn't end there.... The drinks we ordered for the kids were wrong and rectifying it seemed to be like claiming back a PPI. And finally we were short changed after the drinks confusion and me paying extra for the drinks because while I was being served another staff member just decided to serve another customer using the same till and messing up my balance in the till for my server. (that's what it looked like from this side kf the till) She had to ask me "How much do you think we owe you? " All in all... A very good experience for the kids but not so much for me as a parent. Rant Over. Will still be visiting again for the kids.
  • Very good little man so in joyed it food was OK good value for money
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