Bike Smart Cycle Hire, Wadebridge
Categories: Biking Trails, Gear Rentals, Nature & Parks, Tours, Outdoor Activities
Bike Smart Cycle Hire is located in Wadebridge. Plan to visit Bike Smart Cycle Hire and other customer-reviewed, writer-recommended Wadebridge attractions using our Wadebridge vacation generator.
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Excellent service,good quality bikes at reasonable prices. Can book in advance Free parking behind the unit.
Hired a ladies bike and wehoo trailer for small children. Very helpful staff even lent me second spanner to fix issue on my personal bike as i only had one. Bike well maintained and trailer great for ... read more »
We turned up without a booking and we able to hire bikes without any problems Pannier and locks all included in the price and helmet hire just £1 The guys were really helpful on advice on the Camel Tr... read more »
discriminated against disabled families. I contacted Bike Smart via the email link on their website due to intermittent mobile signal in Cornwall while on holiday. I did not receive a reply but made sure that we arrived at opening time to ensure that we could hire sufficient bikes for our party. We parked in the allocated car park at the rear of the establishment and waited for the rest of our party to arrive. My husband arrived and drove to the rear at which point a grey haired older man said he could not accommodate a trailer. I informed him that the trailer was carrying his mobility scooter but the gentleman refused to allow him to park on site. I tried to find a solution to the problem, perhaps I could park elsewhere and my husband could stay but the man just kept walking away when I was trying to figure out a compromise. The whole experience was very upsetting as the staff were not interested in accommodating a disabled member of my party who wanted to enjoy a day on the Camel Trail with able bodied cyclist. I even pointed out that a larger car which arrived after us was parked in a space that could have easily accommodated both my husband’s car and trailer. In short, We were an inconvenience to be brushed aside until I pointed out that customer service was atrocious and that I fully intended to spread the word on the web that they discriminated against disabled families.
Very friendly and helpful. We hired from them last year and still received the same customer service level but the main reason is the car park!. If we visit next year I'm sure we'll use again. We were fortunate enough not to get a puncture but I was informed to call if we needed help. I'd prefer this than me carrying a kit and fixing the puncture!!
We rented 11 bikes including a tandem in april for our party of 13 and were absolutely delighted with the bikes and the service we were given. The staff could not have been more helpful, making adjustments to saddle heights and making sure the tyres were all pumped up correctly. We even lost one of the licences for a bike, which obviously was a pain for them but they made no fuss and simply sorted it out. A great day was enjoyed by all and would not hesitate to recommend them. Shephard and Bidwell family Hampshire
We rented a bike from this firm last week to cycle along the camel trail. They didn't give us a puncture repair kit, but thankfully I had one on my own bike (brought with me). We had a puncture cycling back - a sudden loud bang. We fixed it and set off, only to have it go again in a new place. On closer inspection, the tyre was so worn it had an actual hole through which the punctures were happening. This time we patched it with sweet wrappers over the hole inside the tyre. Ok, it's bad enough that they rented out a bike with such worn tyres, but they simply could not care less when we returned it. It went straight back out on the racks to go again.
Family run business, very friendly...loads of new bikes including bikes for the disabled. Bike Smart also offer free parking for your ride!! Recommended.
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