Les Ormes Resort, St. Brelade

We were spending the week at les ormes and even at the moment of arrival we were not staying at "5 star" acomodation, the photos on the site of the apartments that we were staying in were two of the flats put together and them saying it was one. The central heating does not work neither did the thermostat or electrics for the first few hours and the fellow who came to look at the heating was extremely rude and hard to work with overall there were some positive points like the golf course and restaurant but bad accommodation and staff.

I have over the past 12 years used Les Ormes for Corporate Golf league and kids football and food. I have been impressed up until this year when we booked my 10 year old sons party for the 2nd consecutive year I was astonished to see the function room we were literally dumped in. The room was right beside the ladies toilet, had no windows, music. The birthday banner was at coving height therefore not visible. There was no room for parents or prams. The kids asked why they were not in one of the 2 function rooms upstairs, I could not answer and was perplexed as I have never seen this room in the past. When I spoke to management I was informed that they only provide food. If this is the case, why put a banner in the room? Contradiction here. My complaint fell on deaf ears, I will never use their 'party/function???' facilities again and urge anyone thinking of using the facilities to seek clarification in writing. Management, you need to understand it is all about the experience and managing expectations. You clearly do not understand the basics. Shame, real shame.

Wysmienite wyposazenie, perfekcyjna lokacja napewno tutaj wrocimy PS Jacuzzi bylo milym zaskoczeniem !!!