Big Apple Play City, Rotherham

3.5
#4 of 14 in Fun & Games in Rotherham
Big Apple Play City is located in Rotherham. Put Big Apple Play City on your schedule, and learn what else deserves a visit by using our Rotherham trip itinerary planning website .
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Big Apple Play City Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 3.5
105 reviews
Google
4.4
TripAdvisor
  • I've come here a couple of times. With having a 3 month old it is great there is a sensory room along with a place for the older kids to run riot. Door staff seem friendly enough. Food is good and als...  more »
  • We visited today and had a lovely afternoon. The kids really enjoyed the extensive play area and it was reasonably quiet. The staff were very polite and attentive which was my only concern the last ti...  more »
  • We visted for the first time on 11,2,18 and we was not overly impresed. The first thing was the table we was given had not been cleaned from the last customers then when i went to order the attitude o...  more »
Google
  • Always love this play zone. Son really enjoys. Plenty to do & play areas are great. Clean & fast service. Love the locker facility for visits on your own with child & want to go in with them . Events are good here too. Never been disappointed. Good nice food & they do a great coffee n play & eat deal for kids not at the wkend I don't feel tho.
  • The best soft play in the area by far! It's clean everywhere, there's none of that scary pee smell that liners in other places. The foods not cheap but it's not badly priced. You can get a good home cooked meal for less than a fiver and it's always been great quality. The staff are fantastic, sine especially go really above and beyond. I have three kids between 2 and 9 and all of them request to go here!
  • Terrible service and lack of reasonable communication from staff and manager. We left before paying in because of rude staff at entrance and rude manageress. At very busy times staff understandably had a 'one out one in policy'. We agreed with this until they let people in who were not at the front of the very long queue just because they said they were meeting others who had already got a table. They wouldn't however check other tables which were clearly not full. They were very vague about their policies and had no idea how many people were really in the building. It was very contradictory to make people queue to keep numbers safe but continue to let others in who hadn't queued -they did not belong to a party that was booked but just arrived later than friends who were already at a table. Other people in the queue were also annoyed and staff were rude to them too. Wouldn't recommend- (the training for staff to deal with customers politely and fairly was just not evident and policies appeared 'woolly and vague' .) We ended up at monkey business and queued fairly!
  • It is such a shame that I have to give 1 star. The place is great for the kids and we like the food as well. However, I've had enough with the staff now to the point where we won't be going back. They are often rude and inappropriately dressed (girls with leggings so tight you can see their underwear). But now I'm seeing that there is a deeper problem. I was told a few months ago that all customers had to become members now or you couldn't get in, so I paid a fee and went in. This I have since found not to be true. So I wrote a private message to them on Facebook but no one ever replied and in fact they have now blocked me. I was not rude or offensive in ANY way but they just didn't want to deal with the complaint. I've tried calling but no one ever answers. I emailed the manager and still no response. Won't be going again.
  • Reasonably priced softplay centre for kids from toddler age to approx 8 years old. Addmission is charged per child based on age, typically £5:95 for a four year old. Adults can accompany their kids in all areas which is especially reassuring when you have younger age toddlers. Food and drink is also available.

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