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Pontin's Prestatyn Holiday Park, Prestatyn
Categories: Fun & Games
Pontin's Prestatyn Holiday Park is located in Prestatyn. Plan to see Pontin's Prestatyn Holiday Park and other attractions that appeal to you using our Gronant vacation generator.
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basic, entertainment was awful, food was worse! dirty, smelly, gap under chalet door, beds werent even standard singles, heater was broken, tv stuck on one channel, left early it was that bad! never a... read more »
Basic is basic Bathroom still modelled on the sixties blue suite no shower no settee in the lounge pull out bed mattress to sit on when bed not in use ,Would be okay if a throw was provided for when b... read more »
This was when we arrived, had NOT been cleaned prior to arrival.. Complained & said would be done first thing in morning. Nobody came. Cleaned it myself. Disgusting. Fix up Pontins! We won't be coming... read more »
stayed at pontins prestatyn from3rd june for short break complaint about problem with accomodation and still waiting for call back from manager who was supposed to call me back. been trying to ring since constatntly but they do not answer phone
Clare Stanley Midgley
The last holiday we had here was brilliant. The room was basic but clean. The staff are lovely considering what the have to put up with. However the last stay was far from happy one. The first apartment smelt of dirty nappies and stale urine. However when I saw the staff they said it's ok they would move us. So the did. The second apartment looked like it had been ransacked. The curtains in the bedroom where hanging off. The beds where broke. The living room curtains had been slashed with a knife and the bed settee had all been slashed and broke. I know it's Pontins but I didn't ask for much. I just wanted a clean room and functional beds. So they upgraded us to Club. When I got in the room it looked ok. So I started making the children's beds and found chocolate underneath them. I didn’t complain I just cleaned them. My oldest daughter however had been quite scared in the last apartment unfortunately that was down to the abusive child in the apartment next door who had proceeded to swear at her and threw a ball at her. She cried most of the evening and as we settled down for bed she wouldn't stay in the bedroom due to being frightened. On the Friday the rooms where emptying and a cleaning crew arrived. No one told us we had to move so I packed the kids up and took them to the beach. After 3 hrs I received a phone call stating that o would have to come back to site. I got back to site quite upset and packed our things up again. We where then moved again for the fourth time and assurances where made that the room was clean and that we would be moved any more. I made the children's beds but I couldn't be bothered with mine and after wasting another half a day I took the children out. After coming back at 7.00pm I decided whilst tea was cooking to make the bed and as I moved the bed from the wall I found a large brown patch smeared down the wall and the floor. The room was cleaned and apologise where made. But to top off the weekend someone hit my car in the car park and didn't report it. I have sent a email to customer service but I have to say the only redeeming quality was James on reception. I'd like to say thank you to him for all his help.
It's what you'd expect for a cheap holiday. The swimming pool was dirty and the water slides felt like they'd collapse. Some kids can't stand up at the shallow end, They are building a baby pool but knowing them its probably gonna take years. Food is OK but isn't that hygienic, Entertainment is good, (if I dare say) but can get annoying while playing in the arcade. Apartments are not very clean, I FOUND A MASSIVE CRAP in the toilets upon arrival. TVs aren't the best, There IS free wifi but you can't get it in the chalets (maybe in the chalets near the entertainment area). The JAVA coffee lounge is the best food place you can get, and it's an internet café Overall Stay: 3/5
When me and wife pulled into the park we immediately thought "Council estate". the place is so dated that I'm sure in the 60's it looked moderately modern. As well as being horribly worn, it was clear that cleanliness was also to medieval standards. Naturally our expectation for inside the room was somewhat low and I joked about how likely it was that a turd would be found in the toilet. To my shock and hilarity I was right as I was greeted with the last persons feces!!! Well it can't have been the cleaners because the room was dirty, dated and unhygienic I didn't want to stay but we had prepaid unfortunately. The pillows were left outside for anyone or anything to go at (fortunately we brought our own bedding due a phobia of mine) but still it wasn't pleasant. The staff were actually quite rude and checking in was a right chore, we waited over 45 minutes just to get the key so it's horribly disorganised. On a positive note the entertainment was good!!! drinks were expensive but it was worth getting drunk as the amount we drank helped us forget that the place was God awful. Prestatyn is nice but Pontins isn't, for God's sake go to one of the caravan parks further down the town. If you are heading here don't pay more than £5 or you'll feel ripped off.
This is to Michael Lawrence comment no relation sod wifi why do you want to be watching tv get out the rooms are just for washing and sleeping how boring are you go away and all you think about is TV tv is rubbish you can have 50 channels and still nowt decent to watch I'm goin this year my sister and niece had a fab time people are just stuck up snobs and John tv da work stay at home then watch your 50" saddo!!!! Get a passport then and get bitten alive people make your own fun no matter were you go guess you are boring you stay home tv their is working snobs snobs all the people who say bad things I've been abroad so many times and I no I will enjoy this place because I ain't no snob wup wup thank you and goodnight :) back again Matt says you got to pay for electric ha ha is it free at home what a derrrr brain go abroad then and pay thousands what you think it's free idiot!!!! and Matt said who would pay to come here I bet you thought it was free idiot :) love peters comment wup wup ignore the bad stuff what do thay expect for the price idiots all of you with bad comments snobs snobs snobs :) go abroad and sod off :) Ryan it made his son ill and wanted refund joker :) Eileen the smell was you and jack passport :)b
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