Head Over Heels, Manchester

2.8
Head Over Heels is located in Manchester. See Head Over Heels and all Manchester has to offer by arranging your trip with our Manchester trip planner .
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Head Over Heels Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 3.5
36 reviews
Google
4.2
TripAdvisor
  • We went to head over heels a few times before we discovered other soft plays. The place is handy as it's just off the metrolink stop and right next to Morrisons! The cafe was okay! Very cramped and it...  more »
  • Took my two nieces recently. Facilities were OK and they loved it! However we were all dissapoineted with the cakes and drinks on offer. Why not have fresh cakes and juices ? We went somewhere else (a...  more »
  • This is 'Mint'. We took two grandchildren here for 90 mins and they loved it. The cafe is well-stocked with snacks. Very friendly staff... great facilities!  more »
Google
  • A good, clean play centre/soft play with fantastic food and security. We visited on a Monday with our 6 month old babies. No charge for them, just £1.50 for each adult. Great size, not too small not too big. Toilets were clean and the whole place looked well maintained. The owner stopped to speak to us and showed us the new party area which looks brilliant. I had a flat bread from the kitchen and while it wasn't cheap (£8 odd) it was restaurant quality. We loved the disco room and the baby sensory area. Will definitely come again, and bring older siblings with us. Not cheap but I'd rather pay a few extra quid for great food and a nice clean, safe play centre. Staff were friendly and attentive. They've just completed a £150k refurb and it's money well spent. I'd also recommend this place for babies and toddlers too.
  • Extremely disappointed! We have been a few times with the kids and nephews and we have always had a great time. This time we went with my 2 boys and step son due to the school holidays and I have now vowed never to go again. My step son is 11 which means he can't go on the structure and play, however my sons aged 3 and 4 need to be supervised on the structure and I have always gone on with them yet they wanted their older brother to go with them and look after them. After following them around the structure my step son went on the slides with my them, when he got off he was told by a girl who worked there that he was too big for the structure and was not allowed on. He tried to tell her he was with his little brothers but she told him he wasn't allowed and he said she didn't even listen to him. Straight after a parent was on it and my two younger sons were very upset their older brother couldn't follow them around and didn't understand why there were adults who were bigger than him on there yet their brother wasn't allowed. I think you need to have a look at your policies, if children need to be supervised at all times yet this can't be with their older siblings perhaps you need to word things better than telling an 11 year old he is too big for the structure. Also when first entering if this is the case can you please advise parents if they have older children that they are not able to go on the structure to look after their siblings therefore in school holidays there is no point in even going there with the whole family as your older while will just need to sit in the cafe or seating area on their own. This experience has ruined how I view this play centre and I will not be going again nor will any of my friends and family. My 11 year step son used to go here and had such fond memories now says he will never go back, this is very sad to hear but when your staff speak to children like as that girl did to my step son, it is not surprising I am seeing more and more bad reviews of your play centre and others I speak to have advised they wouldn't go back there. I write this rather upset as it is a shame, we have always enjoyed going for a number of years. Therefore thank you for the fun times had from the kids previously but from now on we will find another play centre to use.
  • I took my own kids now I'm taking the grandbabies. Play equipment it too notch. Pre school group term Times is an amazing mix of parents. Grandparents. Nannies child minder. All friendly and welcoming to newcomers . The cafe is well worth a visit if only for a coffee or for a full meal.
  • Consistently good service, decent food and always nice and clean. Lockers available and plenty of nappy changing that is always clean. Security is good. Refurbishment means the sensory room is fab now, space themed and some lovely little touches.
  • My experience the management was helpful but I don't think they knows there Staff??l was at head over heels in Chorlton , I was there with my children and my daughter who was five was carrying an ice cream in a tub in the play area whilst looking for her sister to come and have some ice cream in the dining area .. and I went to see where she was and I seen her crying whilst one of the staff a lad with a baseball cap on sidewards was Stood over My child "Shouting" at her for carrying an ice cream in the play area I said who do you think you're speaking to like that he replied I've told her once already that's why I'm shouting at her, Now this lad is lucky he didn't get a slap be very wary of that lad he was shouting at my daughter like she was his own child 😡😠 I got an apology of the management but not off the staff member very rude indeed..Ps look out for him he is a bully 👀 🤔......

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