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Louis Vuitton, London

(55+ reviews on the web)
Gift & Specialty Shop Shopping
Louis Vuitton is located in London. Plan your visit to Louis Vuitton and a wealth of other attractions, well-known and undiscovered, using our London travel itinerary planner.
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Reviews
TripAdvisor
  • Usually a huge favourite of mine... Louis Vuitton is renowned for their customer service and excellent luxury products... On this occasion they failed with regards to Customer Service. As I waited for...  more »
  • In the past we have had poor experiences in this store, in recent times, however, the situation has changed completely. Now we enjoy courteous and friendly staff who go out of their way to make your e...  more »
  • Great service and great staff. At the apartments the service is private and exclusive- shop with personal stylist  more »
Google
  • One of the best shopping experiences I have had! The manager of Louis Vuitton Selfridges Men (on 2nd Floor), Mr Ali Oklu provided outstanding customer care! My partner and I are absolutely thrilled with the level of the service provided and definitely will pay another visit soon! Well done LV!
  • It is true that you have to wait a very long time for service in this store, but to be fair it is a busy branch and at least the staff are helpful. The Selfridges store puts the New Bond Street flagSHIT store to shame. I had a faulty product and the team at Selfridges were amazing! All 5 members of staff! Thank you very much.
  • Super busy store with alot of tourist. The staff tries thier best to minimize the wait, but it is almost always a long wait. Once attended to, the staff are super friendly and the store is well stocked cause they resupply daily.
  • Worst experience I have ever had in my life what a staff you could tell that they are bored and overworked! I went there to complain about my bag which was damaged (a factory error) and they told me they can't fix it and that I could take another one with the same value. I didn't like what they had on that month and instead of giving me options to have a voucher or something they were pressuring me to buy what they had anyway the whole story took over 2 weeks and each time I come to a new person explaining why I am here which was frustrating until finally they decided to give me back the amount in Selfridges voucher and believe me that wasn't easy! Now I am done with this brand which gave me the worst experience I ever had honestly you would expect a better treatment when you pay over 15000 pounds for a handbag !
  • Very poor customer service, ordered a pair of shoes on December 5th guaranteed to arrive before Christmas, never came of course, did not even receive updates on its status. Now trying to order the same pair over the Internet, and customer services told me one pair was available for purchase. When putting my details through, they suddenly say it is no longer available for order?? Definitely not returning to LV selfridges anymore!