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Louis Vuitton, London

1.8
#205 of 362 in Shopping in London
Louis Vuitton. Behind the legendary name is the journey of a visionary man who profoundly changed the art of luggage making, and in doing so, changed the notion of Travel itself.
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Louis Vuitton Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.5
65 reviews
Google
2.8
TripAdvisor
  • Very bad customer service Will never go to this store again L V staff is in cloud and think that they do a very big favour buy selling us their product Don't know why this attitude many brands fail be...  more »
  • This store is definitely the nicest London store and the staff here are very friendly and helpful. The have organised it to try and get to you in order and it is always busy in this location as are mo...  more »
  • Having been a good customer of Louis Vuitton for many years, my wife and I were excited about visiting the flagship store on Bond Street. My wife was looking to replace her aging purse and I wanted a ...  more »
Google
  • Their stuff is good (I was buying for my rich friend, of course), but the wait was long and it took a loooong time to get their attention.
  • Worst service I have ever had in my life! Firstly, wasted almost half an hour to figure out where is the lv click and collect counter, secondly, the girl who with blonde hair working in LV store on Selfridges' 2nd floor yelled and criticized that I'm not read the online order email confirmation properly, and refused giving me my bag that have been paid online. Much appreciated for your "professional service" today!!
  • Waited a while for customer service assistant as the store was slightly crowded. Came a Chinese looking male trainee who attended to me. Check with him on some of the wallets availability and he started throwing his glove from left to right and left in boredom. Seriously, I hadnt expect this kind of behaviour from LV at all. Totally unprofessional.
  • Nadia and her crew helped with our purchases at this Louis Vuitton location. Service was efficient and quick with no presumptuous attitude that sometimes can be found in high end stores. Kept her word in holding a bag my wife was debating to get or not, which she decided to get. Would definitley come back whenever i may find myself in the UK again.
  • Waited 20 minutes because the only sales assistant was serving another customer and there were 2 more customers behind me. The girl was very nice but obviously she couldnt do anything about the wait. Once the wait was over i told her about a wallet and a backpack i wanted to try and both products i asked for were out of stock. Thereby, an experience at louis vuitton is even worse than a zara experience:

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