Lisburn Omniplex, Lisburn

3.8
#3 of 17 in Fun & Games in County Antrim
Lisburn Omniplex is located in Lisburn. To visit Lisburn Omniplex and other attractions in Lisburn, use our Lisburn online tour planner .
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Lisburn Omniplex Reviews
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TripAdvisor Traveler Rating
84 reviews
Google
4.4
TripAdvisor
  • August 19, 2017
    Absolutely disgraced with my experience this evening. Went to the 19:40 showing of Dunkirk, and although you have an allocated seat policy, this is not adhered to. My husband and I took seats other th...  more »
  • August 8, 2017
    whats not to love about the cinema thoufh it is getting expensive, if you book online for the right time and day you can still get it cheap  more »
  • August 8, 2017
    Excellent modern cinema complex for an enjoyable night out fine restaurants nearby and plenty of parking places  more »
Google
  • A great cinema with plenty of screens, all fitted with leather chairs that rock. A huge pick 'n mix wall is available, along with a great selection of regular cinema goodies at the counter. Outside is an LED screen that also shows a lot of screenings on within the next few hours and at what time. Prices are fair for what cinema's usually charge, but I'll be back. The surrounding area in the same street also has an amazing selection of eateries for before or afterwards
  • As far as multi screen cinemas go, this is one of the better facilities. The staff are, for the most part, polite and friendly. My main small gripe is the keeping on of the lights during trailers. To me it's part of the enjoyment of the movie so for me the lights should be down at this stage. I would also recommend getting some popcorn. A cinema staple, the concession stand at this one consistently has the best popcorn around!
  • Great choice of films are always on offer. You can pre-book and collect your tickets from a machine to speed up your entry into the cinema. Cinema seats are very comfortable and each seat is allocated which i love. There is a wide range of snacks available to buy and this just completes a wonderful experience. Staff are friendly and place is kept clean which is always a plus.
  • Always something on. Does student rates and comfy seat. Wheelchair access in all of the building.
  • UPDATE 5/4/17 The toilets are awful here. The seat wasn't secured to the toilet so it slid around with you on it which is not a nice experience. And the toilet roll dispenser was broken so was hanging to one side. The toilet roll holder inside it was also broken so it was hard to get any out. It was one sheet at a time. This place needs a massive overhaul. It is disgusting and has awful customer service. It's success is only because of where it is and the good businesses around it, KFC not included in that. **Aplogies if you thought I was ignoring you. I did get your email but I didn't reply as you had made your point, and I felt no matter what I would say would have only made you more annoyed and I didn't want to have a series of emails going back and forth as our stance remains the same with regards to no refunds.** He stopped replying after 1 email. When I asked why, this was his response. I feel this speaks volumes about this places attitude to customer service. It's really rubbish, screen 10 has a loud air conditioning unit that ruins movies and gives you a headache. Also can be very cold. Also the sound in screen 13 was very low when I last went and I had to ask for it to be turned up. Unacceptable from a cinema that this needs done. When I complained about it I was told, "Some people find sound to loud, others too quiet, much the same with temperatures within the screens and we try our very best to cater for all senses." I find this very patronising. I know when the volume is too low. I have been going to the cinema since it opened and have never had this problem. The sound was turned up for me when I had to go tell someone. So either they agreed with me that it was too low or they pander to the person complaining and potentially upset the others in the screen. Avoid.

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